How email replies are counted
This article will help you to understand how email replies are counted.
Outplay tracks email replies to measure engagement and improve sales outreach effectiveness. The counting logic ensuring accuracy in reporting and automation triggers.
In Outplay, email metrics including replies are based on the date the actual email was sent.
if an email is sent on February 2nd and replies are received on 15th February, 26th February and 2nd March:
Case 1: When you apply date filter of Feb month
Outplay will show you 2 replies
Case 2: When you apply date filter for March month
Outplay will show you 0 replies because the email was actually sent in month of feb.
Overview
Outplay tracks email replies to measure engagement and improve sales outreach effectiveness. The counting logic ensuring accuracy in reporting and automation triggers.
In Outplay, email metrics including replies are based on the date the actual email was sent.
Example of Reply Counting Based on Date Filter
if an email is sent on February 2nd and replies are received on 15th February, 26th February and 2nd March:
Case 1: When you apply date filter of Feb month
Outplay will show you 2 replies
Case 2: When you apply date filter for March month
Outplay will show you 0 replies because the email was actually sent in month of feb.
Updated on: 21/03/2025
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