Call pass-through allows you to start a call from the Outplay dialer like you normally would, but use a landline or cell phone to take the actual call. It's useful for when your internet connection isn't strong enough to support a clear call connection.

Note: Pass-through works by dialing first your pass through number and then your prospect's number. Twilio recognizes this as two calls, so using pass-through will double your call cost. We recommend you only use pass-through when necessary.

Pass-through numbers are added in the Calls screen.

  1. Click the user menu, and click Settings.

  2. Click Calls.

To add a pass-through number:

  1. Under Pass-through Number, select your country.

  2. Type the number of the phone you want to use to make calls.
    Your phone number must be a direct line, such as a landline or cell phone. Numbers with extensions are not supported.

  3. Click Save.

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