You can reply to emails from your prospect and forward them from the prospect profile Emails screen.
- In the Prospects screen, click the name of the prospect whose email you want to reply to or forward.
- Click Emails.
- Click the email you want to reply to or forward.
- To reply to the email, click the reply button.
To forward the email, click the options button, then click Forward.
- Compose your reply as normal, and click Send.