What does the Outplay Integration with Gong do?
AI guided topic analysis of Outplay call recordings
Outplay call recording transcription
See the talk time of each rep per call, and see how long a rep spends on each "topic" the AI finds.
Organisation level talk-time/topic based reporting
Ability to tag specific portions of a call for review from your team.
What data can be synced through the integration?
You can sync the data of the call recording, lead/company name and the contact name for the contact on the call
How to setup Gong and Outplay integration?
Click on the profile icon in the top-right corner of the page.
Click on Settings
Under Company click on Integrations & API
Select the toggle in the Gong banner
Login into your Gong using your credentials. Below login screen will open
Once you enter the credentials. Click on Allow to allow the access to Gong.
7. Once authentication is successful you can see the following screen:
User Mapping and Sync
In the User Mapping section of the Integration, you can map the respective Outplay Owners with the respective Gong Owner.
Include Objects not owned by the Mapped Users:
Let's say there is a scenario where SDR who has a Outplay Account but does not have a Gong Account and you want their calls to be synched in Gong Account then you should turn on this setting on the User Mapping Page ' Include Objects not owned by the Mapped Users'.
Once you enable this, then, calls of that SDR in Outplay will sync to Gong and the owner of those calls will be the SDR whose account is set as Default in Outplay User Mapping.
If you want to make some other SDR as default then you can do that by clicking on the three dots on the right side.
Refer to the Logs screen below to see the status / failure of the sync. This will help you to understand the reason if there is any failure happened
This integration does not pull in all call recordings for an organisation. It only pulls in call recordings that are over 1 minute long for users that have both Outplay and Gong.io account and have call recording enabled in Outplay.
Once the call is completed, call will auto sync to Gong.io account
In Gong.io account under company settings, please note, under Data capture settings, Import Calls option should be enabled for SDR.