Executing more than 1 step for the sequence on the same day for the prospect are defined as Multi touch.

Email and SMS are dependent on external variables and hence we recommend you to keep the email / SMS step at the last for better results.

Please find the various conditions where system doesn't count the steps as multi touch

Condition 1: If email/ SMS step is the first step

Condition 2: If email/SMS step is planned in between of the steps

Steps types i.e. LinkedIn, Twitter, Generic, Call can be grouped together and executed in a continuous rhythm.

Please refer to the below screenshot:

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