FAQs

Single Sign-On & OKTA

Written by Syed Haider
Updated over a week ago

How to enable the Opt-out option within the sequence?

Written by Tamiz
Updated over a week ago

Retry Bounced Prospects

Filter out and retry bounced prospects.

Written by Tamiz
Updated over a week ago

SDR- First Touchpoint(FT)

A default field populates as soon as an SDR contacts the prospect.

Written by Tamiz
Updated over a week ago

Out of Office FAQs

Written by Syed Haider
Updated over a week ago

Reasons behind 'Prospect Failed'.

Written by Tamiz
Updated over a week ago

Country naming standards while uploading prospects.

Written by Tamiz
Updated over a week ago

Difference between active, pending, and Finished?

Written by Tamiz
Updated over a week ago

Enable and Disable Auto-Recharge - Dialer Credits

Written by Tamiz
Updated over a week ago

Adding Phone Extensions

Phone Extension for Prospects

Written by Luv Jain
Updated over a week ago

Meetings Count in Reports

Written by Luv Jain
Updated over a week ago

How to view all my team sequences?

How to filter out team sequences or personal sequences

Written by Luv Jain
Updated over a week ago

Affiliate program

FAQ's related to affiliate program

Written by Luv Jain
Updated over a week ago

Handling bounced state prospects

Why do emails get bounced, and how to handle bounced emails?

Written by Luv Jain
Updated over a week ago

Notifications & Configuring email notifications

Notifications for email replies, inbound calls and text/SMS, and how to configure email notifications.

Written by Luv Jain
Updated over a week ago

How to setup website tracking

Setting up and enabling website tracking

Written by Luv Jain
Updated over a week ago

Website tracking

How website tracking works and where to access the activity.

Written by Luv Jain
Updated over a week ago

Universal Search

How does universal search work and what all can be searched?

Written by Luv Jain
Updated over a week ago

Understanding SPF, DKIM and how to Set them up.

what are SPF and DKIM? How are they important and how to set them up?

Written by Luv Jain
Updated over a week ago

How to add and edit notes for a prospect?

Editing the notes and call log of a prospect.

Written by Luv Jain
Updated over a week ago

Connect to Different Calendar's

Different calendar connection

Written by Laxman Papineni
Updated over a week ago

Examples - Conditional and Date Variables

examples of conditional and date variables.

Written by Laxman Papineni
Updated over a week ago

Does Outplay supports HTML/MJML in email editor?

Written by Luv Jain
Updated over a week ago

How to increase email deliverability and prevent your email ending up in prospect's spam?

Written by Luv Jain
Updated over a week ago

Why are my emails not delivered from Outplay?

Written by Luv Jain
Updated over a week ago

How to add html generated signature to my outplay signature ?

Written by Luv Jain
Updated over a week ago

How to enable open and link tracking by default for all the emails I send through Outplay ?

Written by Luv Jain
Updated over a week ago

How to edit opt-out link text ?

Written by Luv Jain
Updated over a week ago

What are Client ID and Client secret while connecting zapier to Outplay and where to find those in Outplay ?

Written by Luv Jain
Updated over a week ago

How to change meeting link ?

Written by Luv Jain
Updated over a week ago

How long will it take for the custom domain to get verified?

Written by Luv Jain
Updated over a week ago

What are opportunities in prospect info page ?

Written by Luv Jain
Updated over a week ago

How can I use my own phone number to dial prospects ?

Written by Luv Jain
Updated over a week ago

Will the accounts be imported automatically while importing prospects?

Written by Luv Jain
Updated over a week ago

How to connect Linkedin or Twitter with Outplay ?

Written by Luv Jain
Updated over a week ago

How to disable an opt-out link while sending a sequence email ?

Written by Luv Jain
Updated over a week ago

Difference between working, replied, unresponsive, and bad contact info.

Written by Tamiz
Updated over a week ago