Understanding Lead Reveal Delays on Outplay

Understanding Delays in Lead Sourcing & How to Avoid Them

When revealing leads on Outplay, it is essential to understand that the process of fetching and validating lead data from third-party providers takes time. This ensures that you receive accurate and up-to-date information. 

In this article, we will delve into the reasons behind lead reveal delays and provide you with useful insights to enhance your experience on Outplay.

Why does it take time to reveal leads?

When you initiate a lead reveal in Outplay, we retrieve and validate lead data in real-time from multiple third-party data providers. This intricate process ensures that the information presented to you is reliable and comprehensive. 

However, due to the complexity of data and the verification process, it may take between 30 to 90 seconds for the reveal to complete.

Fetching the latest details from data providers

Outplay strives to maintain efficient communication with data providers. Generally, they respond within 30 seconds, but the response time can vary depending on the volume of data that needs to be fetched and verified. We are committed to delivering the most accurate and up-to-date information as swiftly as possible.

Refreshing the page to see new data

Once the lead's information is obtained, the lead is automatically revealed, and you can access the Lead Information Page. 

If you still see the "Reveal in Progress" status, you can click the Refresh button on your browser to check if the lead is available or not.

Factors impacting lead reveal time

Several factors can influence the time required to reveal a lead's information. These include the amount of data to be fetched, the quality and accuracy of the data, the speed of the data providers, and the verification process. Additionally, network connectivity, server load, and system maintenance can also impact the reveal time.

What if the lead is not revealed after the wait time?

In the event that the lead's information is not revealed within the expected time frame, you can click the Retry button to attempt the reveal again. If the issue persists, our dedicated Outplay Support Team is available to provide further assistance.

Lead data unavailability

If the lead's data is unavailable, your lead credits will be returned to you, and you can attempt the reveal again. We understand the frustration of not having the information you need, and we continuously strive to provide you with the most accurate data possible.


Revealing multiple leads simultaneously

Outplay allows you to reveal up to 100 leads at a time. However, to avoid potential delays or errors during the reveal process, we recommend revealing a smaller number of leads simultaneously.

Best practices for Lead Sourcing on Outplay:

To maximize your Lead Sourcing experience on Outplay, consider following these best practices:

  • Define your ideal customer profile: Utilize smart filters to narrow down your search results and identify prospects or companies that align with your target audience.
  • Build a list of leads/companies: Create lists to organize your leads based on their characteristics. This approach helps you stay organized, prevent duplicates, and efficiently track your progress.
  • Use the Bulk Reveal feature: This feature enables you to reveal all leads in a list at once, saving you valuable time and effort that would otherwise be spent on manual intervention.
  • Add leads to a sequence: Once lead data is revealed, add the leads to a sequence to begin engaging with them. Personalize your emails and follow-ups based on predefined steps to nurture leads and guide them towards a successful sale.

TIP: As your sales strategy evolves, continuously refine your lead search criteria to ensure you are targeting the right prospects. Staying ahead of the competition and achieving your sales goals becomes easier when you focus on the right audience.

We hope this article has provided you with a comprehensive understanding of why it takes time to reveal a lead's information in Outplay. If you have any further questions or concerns, please do not hesitate to reach out to our dedicated Outplay Support Team for assistance.


How long does it take to reveal lead data when the Reveal in Progress status appears?

When the Reveal in Progress status appears, it may take up to 30 to 90 seconds to fetch and validate the lead data in real-time. The time taken may vary based on data complexity and the verification process.

How many leads can I reveal at a time?

You can reveal up to 100 leads at a time. However, revealing a smaller number of leads at once is recommended to avoid delays or errors.

Can I cancel a lead reveal request?

Once a lead reveal request is initiated, it cannot be canceled. You can refresh the page to check the updated status of the lead reveal process.

How often is the lead data updated?

The lead data is updated in real time, ensuring the latest information is displayed. The frequency of data updates may depend on the data provider and the availability of new information.