Articles on: Dialer

Outplay Text/SMS FAQ's


The character limit for SMS is 160/SMS.

However, a single SMS can accommodate up to 1600 characters, even after the character limit for a single SMS is 160. This is because today most modern phones and networks support concatenation and segment and rebuild messages up to 1600 characters.

If you exceed the characters, for example: if you send an SMS with 1600 characters, the user will get a single SMS/thread with all the characters (1600) i.e, the full SMS.
But in this case, for billing purposes system calculates it as 10 SMS's and will charge you for the same. 

As of now, the system does not allow you to include links in SMS. It goes like a normal text. However, most smartphones nowadays convert the text as the link's wherever found in the SMS body.
Also, in your Outplay account, it will be shown as a normal text and not a link. 

Note: It depends on the recipient's phone to show it as normal text or a link.  


There is the various status for an SMS like "Delivered", "Failed", "Scheduled" and so on.
As we use Twilio as our Calling/SMS partner,  below mentioned Twilio website link provides you all the information in regards to all the status.


You can add an SMS forwarding number to your outplay account and it will forward all your SMS's received on the primary number to this number. 

NOTE: You will not be able to send a reply back, this facility just acts as a reminder/alert for you. You need to log in to Outplay to reply back.

Updated on: 27/06/2024

Was this article helpful?

Share your feedback


Thank you!