Question 1

How to Resize Columns in Outplay

Accepted Answer

Outplay's interface allows you to resize columns for a more personalized view, improving how you manage and navigate through data across multiple pages. This feature is available on key pages like Prospects, Accounts, Opportunities, Tasks, and Triggers, ensuring flexibility in data viewing across different modules.

Why Resize Columns?

Resizing columns enables you to:

View important information without scrolling.
Tailor the data layout based on your workflow.
Focus on specific details like account names, statuses, or due dates by adjusting the view to your preference.

Steps to Resize Columns:

Navigate to the Desired Page:

Go to any of the following pages where column resizing is enabled:
Prospects
Accounts
Opportunities
Tasks
Triggers

Hover Over the Column Border:

Move your cursor to the header section of the column you wish to resize.
You’ll notice the cursor changes to a horizontal resize icon (a two-sided arrow).

Click and Drag:

Click and hold the column border, then drag it to the left or right to resize the column to your desired width.
Release the mouse when you're happy with the new width.

Save Your Preferences:

Your new column width will be saved automatically, so the next time you log in, the columns will remain in the same configuration.

Additional Tips:

If you have a lot of information on your dashboard, resizing columns can help you reduce clutter and improve readability.
Combine resizing with th

Question 2

Displaying Multiple Emails and Phone Numbers in the Prospects List View

Accepted Answer

Outplay now supports displaying multiple email addresses and phone numbers directly in the Prospects List View. This update allows users to quickly access and interact with different contact details associated with a prospect, improving efficiency and ease of communication.

Key Features

View Multiple Emails and Phone Numbers

The Prospects List View now displays all email addresses and phone numbers associated with a prospect.
This allows users to quickly see all available contact options without navigating to the prospect's profile.

Click to Email or Call

Click on an Email Address:
Clicking an email address will open the email editor.
The selected email will be automatically copied into the 'To' section.
Click on a Phone Number:
Clicking a phone number will copy the number into the dialer, making it easier to initiate calls.

Hover to See Contact Type

When hovering over an email or phone number, users can see the type of contact (e.g., Work, Personal, Other).

This helps users identify the most appropriate contact method for outreach.

How It Works

Navigate to the Prospects List View in Outplay.
Locate the **

Question 3

Integrating Google Chat with Outplay

Accepted Answer

Integrating Google Chat with Outplay allows you to receive real-time notifications within your Google Chat workspace, ensuring that you stay updated on important activities without switching between platforms.

Steps to Integrate Google Chat with Outplay

Follow these steps to integrate Google Chat with Outplay:

Step 1: Generate a Google Chat Webhook URL

Open Google Chat and navigate to the space where you want to receive notifications.
Click on the three-dot menu next to the space name and select Apps & integrations.
Click on Manage webhooks.
Click Add a webhook and provide a name (e.g., "Outplay Notifications").
Copy the Webhook URL that is generated.

Step 2: Configure the Webhook in Outplay

Log in to Outplay and go to Settings.
Navigate to Notifications and find Google Chat.
Click Manage Space and paste the copied Webhook URL into the respective field. Enter the Name.
Click Save to complete the integration.

Step 3: Enable Notifications

Under the Google Chat Integration settings, select the types of notifications you want to receive. ![](https://storage.crisp.chat/users/helpdesk/websit

Question 4

Creating an Email Alias in Office365

Accepted Answer

In this article, the steps to create an email alias within office365/outlook are discussed.

**Steps to create Email Alias from O365/Outlook

**

To make your emails an alias, Log in to O365 and select the settings cog in the right corner.

Click 'View All Outlook Settings' at the bottom of the pop-out window.
On the left panel, click on 'Sync Email'
Next to 'Sync Email' click on 'Manage or choose primary alias'.
Type in your email address and click 'Next Step.
Complete the verification.

Go back to your Outplay account and choose the email alias.

If you encounter difficulties in configuring or establishing an email alias within your O365 settings, we advise reaching out to your IT department to facilitate the activation of this feature for your account. Given that organizational policies may vary, we strongly recommend consulting with your IT team to ensure compliance with established guidelines and procedures.

Question 5

Why are my emails not getting sent?

Accepted Answer

There are various factors that play a role in sending emails from Outplay. However, if your emails are still not sending or giving you an error, it could be because of the below.

| Failure Reason | Description | How to fix this error | | --- | --- | --- | | Mailbox not available | When you add prospects to a sequence, you must assign a mailbox. If the mailbox to which you linked your prospect(s) in the sequence is getting disconnected automatically or is not synching.removed, Outplay does not send the email. | Try reconnecting the mailbox again or choose a new one to link and send the emails | | Template variables are missing | Outplay does not send your email to a prospect if one of the variables you included in the email doesn't have value. | To update the variable, simply open the email and update it. * If there are multiple prospects with this error, then you can update the required variable field for all of the prospects by re-importing them. | | Can’t send an email without a proper subject | Outplay will not send emails when the subject line is missing. | You can open the email and update the subject line. Also, update the subject line in the respective step of that sequence. Post this, you can either reschedule the emails again by navigating to Outbox >> failed tab or disable and enable the sequence again. | | No email | You’re missing an email id for the prospect you’re trying to contact. | Simply, open the prospect profile and update the email id. If there

Question 6

Hiding your existing chat provider

Accepted Answer

Hide your existing chat widget (Intercom/Drift/etc) so your prospects see only Outplay chat when they visit your website via cold email.

Outplay chat widget pops-up only when your prospect clicks on a link that is sent via Outplay and visit your website/blog/landing page.

But, if you already have any other chat providers integrated on to your website, your prospects might see two chat widgets popping up.

To avoid that, you can hide your existing chat provider when a prospect visits your website via an email sent from Outplay.

All leading chat providers like Intercom/Drift supports hiding their chat widget based on a referral url.

Here is help if you're using Intercom or Drift.

Referral url for Outplay would be "ophqt="

In case if you're using any other chat provider, you may want to check with them on how to hide their chat widget based on a referral url.

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