Non Delivery Report error code "550 5.1.8 Access denied, bad outbound sender"

The complete NDR error message is as follows:

Your message couldn't be delivered because you weren't recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send email. Contact your email admin for assistance. Remote Server returned 550 5.1.8 Access denied, bad outbound sender.

This NDR is generated if a user tries to send an email message after their account exceeds the sending limits in Exchange Online.

How do I fix this?

If you're a user, follow these steps:

On Outplay, please check your custom domain and if it has been marked as Unhealthy, remove it and add a new one, please find the article which can help you on setting custom domain here

Determine whether your account is compromised.

If your account is compromised, follow the steps in Respond to a compromised email account in Office 365.

Ask your administrator to unblock your account so that you can send email.

If you're an email admin, you can unblock user accounts on the Restricted entities page in the Microsoft 365 Defender portal. After you unblock a user account, all restrictions are usually removed within one hour.

For more information, see Remove blocked users from the Restricted entities page. To help prevent future account compromises, follow the recommendations in Top 10 ways to secure your business data.


If you're an email admin, you can unblock user accounts on the Restricted entities page in the Microsoft 365 Defender portal. After you unblock a user account, all restrictions are usually removed within one hour.

For more information, see Remove blocked users from the Restricted entities page.

Updated on: 19/08/2024