There are various factors that play a role in sending emails from Outplay. However, if your emails are still not sending or giving you an error, it could be because of the below.
Failure Reason |
Description |
How to fix this error |
Mailbox not available |
When you add prospects to a sequence, you must assign a mailbox. If the mailbox to which you linked your prospect(s) in the sequence is getting disconnected automatically or is not synching.removed, Outplay does not send the email. |
Try reconnecting the mailbox again or choose a new one to link and send the emails |
Template variables are missing |
Outplay does not send your email to a prospect if one of the variables you included in the email doesn't have value. |
After you update the value, you can either reschedule the emails again by navigating to Outbox >> failed tab or disable and enable the sequence again. |
Can’t send an email without a proper subject |
It’s not good practice or good receiver experience to receive an email without a subject line. To ensure you don’t miss this critical element of your email, Outplay will not send emails when the subject line is missing. |
You can open the email and update the subject line. Also, update the subject line in the respective step of that sequence. Post this, you can either reschedule the emails again by navigating to Outbox >> failed tab or disable and enable the sequence again. |
No email |
You’re missing an email id for the prospect you’re trying to contact. |
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Mailbox Authentication Failure |
This error occurs when Outplay tries to connect with your mailbox by passing the authentication you have added. This can occur also if you have recently changed your credentials or disconnected any applications. |
Try reconnecting your mailbox again. Go to Settings >> User >> Mailbox Try to connect your mailbox again. |
Mailbox Disconnected |
This error occurs when Outplay tries to connect with your mailbox and is not able to find that mailbox. |
|
The scheduled date and time have already passed |
This error occurs when you have scheduled an email for a time that is beyond the working hours you have set in the schedule. |
You can either change the schedule time or reschedule the email to send at a different time. |
Mailbox no longer available |
When you add prospects to a sequence, you must assign a mailbox. If the mailbox to which you linked your prospect(s) in the sequence is removed, Outplay does not send the email. |
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Custom domain unhealthy |
This happens when the custom domain you mapped to send your emails is unhealthy. |
Check the status of your custom domain by navigating to Settings >> Company >> Custom Domain |
Email listed in blocked domains |
You will see this message whenever a prospect's domain has been added in the Do Not Contact section under Settings > Safety settings. |
Review Do Not Contact section to review if the contact belongs there |
In addition to the above, your emails might be getting rescheduled and that could be because of the below reasons.
Reschedule Reason |
Description |
How to fix this error |
Daily limit reached |
You’ll get this error if your daily sending limit is exhausted. |
The email is delayed because your daily email sending limits are exhausted. You can try changing the limits set by navigating to settings >> safety settings. Our recommended limit is 200. |
Domain limit reached |
You’ll get this error if your limit for the number of emails that can be sent to the same domain is exhausted. |
The email is delayed because your daily email sending limits to the same domain are exhausted. |
Delay between email email limit |
The number of emails that you can send from Outplay depends on the delay set between two emails in your settings. |
Recommended delay interval should be 60 seconds. This means, in an hour, you can send 120 emails. The default is set to 60 seconds according to spam safety standards. |
Out of scheduled time |
Rescheduled to X Date and Time since scheduled time range had elapsed |
If your email is currently scheduled beyond the prospect’s working hours, the email will be rescheduled for the next available time block. |