Why are my emails not getting sent?

There are various factors that play a role in sending emails from Outplay. However, if your emails are still not sending or giving you an error, it could be because of the below.

Failure Reason	Description	How to fix this error
Mailbox not available	When you add prospects to a sequence, you must assign a mailbox. If the mailbox to which you linked your prospect(s) in the sequence is getting disconnected automatically or is not synching.removed, Outplay does not send the email.	Try reconnecting the mailbox again or choose a new one to link and send the emails
Template variables are missing	Outplay does not send your email to a prospect if one of the variables you included in the email doesn't have value.	To update the variable, simply open the email and update it. * If there are multiple prospects with this error, then you can update the required variable field for all of the prospects by re-importing them.
Can’t send an email without a proper subject	Outplay will not send emails when the subject line is missing.	You can open the email and update the subject line. Also, update the subject line in the respective step of that sequence. Post this, you can either reschedule the emails again by navigating to Outbox >> failed tab or disable and enable the sequence again.
No email	You’re missing an email id for the prospect you’re trying to contact.	Simply, open the prospect profile and update the email id. If there are multiple prospects with this error, then you can update the email id field for all of the prospects by re-importing them.
Mailbox Authentication Failure	This can occur also if you have recently changed your credentials or disconnected any applications.	Try reconnecting your mailbox again.
Mailbox Disconnected	This error occurs when Outplay tries to connect with your mailbox and is not able to find that mailbox.	Try reconnecting that specific mailbox.
The scheduled date and time have already passed	This error occurs when you have scheduled an email for a time that is beyond the working hours you have set in the schedule.	You can either change the schedule time or reschedule the email to send at a different time.
Mailbox no longer available	This error occurs when Outplay tries to connect with your mailbox and is not able to find that mailbox.	Try reconnecting that specific mailbox.
Custom domain unhealthy	This happens when the custom domain you mapped to send your emails is unhealthy.	Check the status of your custom domain by navigating to Settings >> Company >> Custom Domain
Email listed in blocked domains	You will see this message whenever a prospect's domain has been added in the Do Not Contact section under Settings > Safety settings.	Review Do Not Contact section to review if the contact belongs there

In addition to the above, your emails might be getting rescheduled and that could be because of the below reasons.

Reschedule Reason	Description	How to fix this error
Daily limit reached	You’ll get this error if your daily sending limit is exhausted.	The email is delayed because your daily email sending limits are exhausted. You can try changing the limits set by navigating to settings >> safety settings. Our recommended limit is 200.
Domain limit reached	You’ll get this error if your limit for the number of emails that can be sent to the same domain is exhausted.	The email is delayed because your daily email sending limits to the same domain are exhausted.
Delay between email email limit	The number of emails that you can send from Outplay depends on the delay set between two emails in your settings.	Recommended delay interval should be 60 seconds. This means, in an hour, you can send 120 emails. The default is set to 60 seconds according to spam safety standards.
Out of scheduled time	Rescheduled to X Date and Time since scheduled time range had elapsed	If your email is currently scheduled beyond the prospect’s working hours, the email will be rescheduled for the next available time block.

Updated on: 26/06/2024