Question 1

How to Resize Columns in Outplay

Accepted Answer

Outplay's interface allows you to resize columns for a more personalized view, improving how you manage and navigate through data across multiple pages. This feature is available on key pages like Prospects, Accounts, Opportunities, Tasks, and Triggers, ensuring flexibility in data viewing across different modules.

Why Resize Columns?

Resizing columns enables you to:

View important information without scrolling.
Tailor the data layout based on your workflow.
Focus on specific details like account names, statuses, or due dates by adjusting the view to your preference.

Steps to Resize Columns:

Navigate to the Desired Page:

Go to any of the following pages where column resizing is enabled:
Prospects
Accounts
Opportunities
Tasks
Triggers

Hover Over the Column Border:

Move your cursor to the header section of the column you wish to resize.
You’ll notice the cursor changes to a horizontal resize icon (a two-sided arrow).

Click and Drag:

Click and hold the column border, then drag it to the left or right to resize the column to your desired width.
Release the mouse when you're happy with the new width.

Save Your Preferences:

Your new column width will be saved automatically, so the next time you log in, the columns will remain in the same configuration.

Additional Tips:

If you have a lot of information on your dashboard, resizing columns can help you reduce clutter and improve readability.
Combine resizing with th

Question 2

Hiding your existing chat provider

Accepted Answer

Hide your existing chat widget (Intercom/Drift/etc) so your prospects see only Outplay chat when they visit your website via cold email.

Outplay chat widget pops-up only when your prospect clicks on a link that is sent via Outplay and visit your website/blog/landing page.

But, if you already have any other chat providers integrated on to your website, your prospects might see two chat widgets popping up.

To avoid that, you can hide your existing chat provider when a prospect visits your website via an email sent from Outplay.

All leading chat providers like Intercom/Drift supports hiding their chat widget based on a referral url.

Here is help if you're using Intercom or Drift.

Referral url for Outplay would be "ophqt="

In case if you're using any other chat provider, you may want to check with them on how to hide their chat widget based on a referral url.

Question 3

Creating an Email Alias in Office365

Accepted Answer

In this article, the steps to create an email alias within office365/outlook are discussed.

**Steps to create Email Alias from O365/Outlook

**

To make your emails an alias, Log in to O365 and select the settings cog in the right corner.

Click 'View All Outlook Settings' at the bottom of the pop-out window.
On the left panel, click on 'Sync Email'
Next to 'Sync Email' click on 'Manage or choose primary alias'.
Type in your email address and click 'Next Step.
Complete the verification.

Go back to your Outplay account and choose the email alias.

If you encounter difficulties in configuring or establishing an email alias within your O365 settings, we advise reaching out to your IT department to facilitate the activation of this feature for your account. Given that organizational policies may vary, we strongly recommend consulting with your IT team to ensure compliance with established guidelines and procedures.

Question 4

Why are my emails not getting sent?

Accepted Answer

There are various factors that play a role in sending emails from Outplay. However, if your emails are still not sending or giving you an error, it could be because of the below.

| Failure Reason | Description | How to fix this error | | --- | --- | --- | | Mailbox not available | When you add prospects to a sequence, you must assign a mailbox. If the mailbox to which you linked your prospect(s) in the sequence is getting disconnected automatically or is not synching.removed, Outplay does not send the email. | Try reconnecting the mailbox again or choose a new one to link and send the emails | | Template variables are missing | Outplay does not send your email to a prospect if one of the variables you included in the email doesn't have value. | To update the variable, simply open the email and update it. * If there are multiple prospects with this error, then you can update the required variable field for all of the prospects by re-importing them. | | Can’t send an email without a proper subject | Outplay will not send emails when the subject line is missing. | You can open the email and update the subject line. Also, update the subject line in the respective step of that sequence. Post this, you can either reschedule the emails again by navigating to Outbox >> failed tab or disable and enable the sequence again. | | No email | You’re missing an email id for the prospect you’re trying to contact. | Simply, open the prospect profile and update the email id. If there

Question 5

Setting up SPF and DKIM for Email Authentication

Accepted Answer

Learn what SPF and DKIM are, why they are important, and how to set them up for your email servers

Have you ever received an email that looked suspicious or ended up in your spam folder? It's likely that the sender didn't have proper email authentication in place, such as SPF and DKIM.

In this article, we will explain what SPF and DKIM are, why they are important, and how you can set them up for your email servers.

What is SPF?

SPF stands for Sender Policy Framework. It is a type of email authentication that allows you to specify which mail servers are authorized to send emails on behalf of your domain. When incoming mail servers receive emails from your domain, they check the SPF record to make sure the outgoing mail server information matches. If there is a discrepancy, the email may be marked as unauthorized or spam.

What is DKIM?

DKIM stands for DomainKeys Identified Mail. It is another type of email authentication that uses a digital signature to authenticate emails. This signature is added to the email header and verified by the receiving mail server. This helps ensure that the email was sent from an authorized mail server.

Why are SPF and DKIM important?

SPF and DKIM are essential components of email authentication that protect both senders and recipients from spam, spoofing, and phishing attacks. Having proper authentication in place can improve your email deliverability and reduce the chances of your emails ending up in spam folders.

Setti

Question 6

Understanding System/User Logs: A Comprehensive Guide to Activity Tracking

Accepted Answer

Introduction

System and user logs play a pivotal role in tracking and recording various activities within a platform. These logs are a valuable resource for administrators and users alike, offering insights into changes, modifications, and key actions performed within the system. In this knowledge-based article, we'll delve into the specifics of system/user logs, focusing on the comprehensive tracking of user activities, including settings modifications, user/role/permission changes, and more.

I. What Are System/User Logs?

System and user logs are records that capture and document the activities and events occurring within a system. These logs serve as a historical record, enabling administrators to review, analyze, and troubleshoot issues, as well as maintain security and compliance.

II. Importance of Activity Tracking

Activity tracking within logs is crucial for several reasons:

Security: Logs provide a trail of user actions, helping to identify suspicious activities and potential security breaches.
Auditability: System logs support compliance requirements by documenting changes made to settings, users, roles, and permissions.
Troubleshooting: When issues arise, logs serve as a valuable tool for diagnosing problems, understanding the sequence of events, and implementing effective solutions.
Accountability: Tracking user activities promotes accountability, ensuring that actions within the system can be attri

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