Activity Sync b/w Dynamics & Outplay
By default, we log all the following activities to Microsoft Dynamics.
Activities are actions that are performed on the prospect who has been enrolled in a sequence by the user.
These can be actions such as link click, email reply, email sent, note added, call log, meeting booked, or tasks created and updated.
![](https://storage.crisp.chat/users/helpdesk/website/1100143e1c2af900/206fbbb0-a276-421c-b994-663312_1atrucg.png)
Once any one of these activities is performed, the action is recorded into Dynamics as well to maintain complete information on both platforms, by default as shown below -
![](https://storage.crisp.chat/users/helpdesk/website/85173213b87d600/3cdd4cc4-172d-42a0-b59b-41a76c_qjih3x.png)
Users also have the option to disable any of this to prevent them from being sent to Dynamics.
Note: Email opens are not pushed to Dynamics.
Updated on: 31/05/2024
Thank you!