Articles on: Integrations

Why my prospects, accounts, or opportunity data is not syncing to Salesforce

The article guides Outplay Users on reviewing Salesforce sync errors and identifying the root cause to prevent future occurrences.

While syncing the data, there can be multiple reasons which fail sync With reference to that, Outplay has divided the errors into various categories.

Let's see what are categories

Field Settings
Field Sharing
Field Value
Field Missing
Object Id invalid
Inactive User
Potential Duplicates
Restricted Domain
Object Not found
API Limits Exceeded
Record Locked
Lead Conversion


1. How often sync logs are generated?

A: Whenever sync starts and some error happens, logs are generated at that moment. 

2. How old logs can be accessed?

A: Logs are available for the last 30 days. 

Note: Logs are available on a rollover period of 30 days. Logs for more than 30 days are not available.

3. What all data is available in the logs?

A: Refer to the table below

4. How can I export the logs in CSV?

A: You can click on the export option and export the CSV.

Updated on: 31/05/2024

Was this article helpful?

Share your feedback


Thank you!