You can manually mark a prospect as having replied, for when they reply via a different channel.
Sometimes a prospect might reply by a channel that isn't controlled by your Outplay account, such as a LinkedIn message, or in-person. In that case, you can manually mark them as having replied, so you can correctly follow up.
You can mark a prospect as having replied:
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In their profile screen.
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In the sequence Prospects screen.
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In the sequence Emails screen.
Mark the prospect as having replied from their prospect profile

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In the Prospects screen, click the prospect you want to mark as replied.
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Click Sequences.
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Click the options icon next to the sequence you want to mark as replied to.
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Click Mark Replied.
Mark the prospect as having replied in the sequence Prospects screen

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In the Sequences screen, click the sequence you want to mark the prospect as replying to.
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Click Prospects.
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Select the check box next to the prospects you want to mark as replied.
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Click the options button.
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Click Mark as Replied.
Mark the prospect as having replied in the sequence Emails screen

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In the Sequences screen, click the sequence you want to mark the prospect as replying to.
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Click Emails.
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Click the options icon next to the email you want to mark as replied to.
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Click Mark Replied.