The article guides Outplay Users on reviewing Salesforce sync errors and identifying the root cause to prevent future occurrences.
While synching the data, there can be multiple reasons which result in the failure of synch With reference to that, Outplay has divided the errors into various categories.
Let's see what are categories
- Field Settings
- Field Sharing
- Field Value
- Field Missing
- Object Id invalid
- Inactive User
- Potential Duplicates
- Restricted Domain
- Object Not found
- API Limits Exceeded
- Record Locked
- Lead Conversion
| Category | Error | Description |
| Field Settings | FIELD_INTEGRITY_EXCEPTION: There's a problem with this country, even though it may appear correct. Please select a country/territory from the list of valid countries.: Mailing Country | There is a discrepancy between the salesforce ID and the object ID you are trying to synch. e.g. You are trying to synch prospect ID to opportunity ID. |
| Field Settings | FIELD_CUSTOM_VALIDATION_EXCEPTION: Website is invalid. Please don't include www. eg: salesforce.com | Synch is failing because Outplay is getting exceptions due to automation or validation set within your salesforce instance. |
| Field Settings | FIELD_CUSTOM_VALIDATION_EXCEPTION: Please add a Primary Contact under Contact Roles | Synch is failing because Outplay is getting exceptions due to automation or validation set within your salesforce instance. |
| Field Value | Status Not Found: Failed to set Lead Status. Status not found - Working | The status for the lead you are trying to synch doesn’t exist |
| Field Value | INVALID_EMAIL_ADDRESS: ZoomInfo Supplemental Email: Invalid email address: hiro.チャイ@global.not | The email id you are trying to synch is invalid |
| Field Value | Invalid value: Invalid value in the 'No of Employees' field for object id 001EY000003Us0tYAC | There is a discrepancy between field values in Ouplay and Salesforce. |
| Field Value | STRING_TOO_LONG: Description: data value too large: Message : | You are trying to synch the field which exceeds the characters limit in Salesforce. |
| Field Sharing | INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY: insufficient access rights on cross-reference id: 001C5000009lOTE | You are trying to sync a record that either not exists or is deleted or you do not have access or rights to sync/update that record |
| Field Missing | REQUIRED_FIELD_MISSING: Required fields are missing: [LastName] | The record you are trying to sync has a missing field which is required by your salesforce instance |
| Object ID Invalid | INVALID_CROSS_REFERENCE_KEY: invalid cross reference id | The sync is failing because Outplay is not able to find the CRM ID of the object in Salesforce. |
| Inactive User | INACTIVE_OWNER_OR_USER: operation performed with inactive user [0055w00000DgQGI] as owner of task | The user map is either incorrect or not mapped. Please check the mapping again to sync the task. |
| Potential Duplicates Identified | DUPLICATES_DETECTED: You're creating a duplicate record. We recommend you use an existing record instead. | Records cannot be created because a duplicate record or value already exists |
| Restricted Domain | Prospect in the restricted domain: Prospect email vibhanshu.dixit@yellow.ai is part of the restricted domain list. Hence skipping it. | The records you are trying to synch are part of the restricted domain. |
| Object Not Found | ENTITY_IS_DELETED: entity is deleted | |
| API Limit Exceeded | Rate limit error: Rate limit error occurred. OutplayAPIUsage - 15001, CRMAPIUsage - 68744 | You have exceeded your API limits set in Salesforce. |
| Record Locked | UNABLE_TO_LOCK_ROW: unable to obtain exclusive access to this record or 1 record: 001C5000008feyhIAA | This error occurs when you are trying to synch multiple updates to the same record. |
| Lead Conversion |
CANNOT_UPDATE_CONVERTED_LEAD |
The sync is failing because Outplay is not able to find the Lead ID of the object in Salesforce. This may be because the lead is already converted. |
FAQs
1. How often synch logs are generated?
A: Whenever synch starts and some error happened, logs are generated at that moment.
2. How old logs can be accessed?
A: Logs are available for the last 30 days.
Note: Logs are available on a rollover period of 30 days. Logs for more than 30 days are not available.
3. What all data is available in the logs?
A: Refer to the table below
| Table Details | Description |
| Error Description | The column shows info on the type of error category and the description |
| Occurrences | The column shows the no.of times the error has occurred. |
| Synch Type | The column shows whether the error appeared in Inbound or Outbound |
| Object | The column shows the whether the error appeared in prospects, accounts, or opportunities |
| Error Last Occoured on | The recent datetime when the error appeared |
4. How can I export the logs in CSV?
A: You can click on the export option and export the CSV.