Zoho CRM SMTP/IMAP Setup

This article will help users which have Zoho email ID and would like to connect their email to Outplay

Outplay works best with Gmail & Outlook, however, we support other ESP’s as well. If you have a Zoho email id and you want to connect Zoho SMTP/IMAP in Outplay, please follow the below-mentioned steps to set up the same

How to enable IMAP access in Zoho email settings

Log in to Zoho Mail.
Go to Settings.​




Scroll down and click on the Mail Accounts option.
Navigate to the IMAP tab and enable IMAP access.




Save the settings.
Navigate back to Outplay.
Log in to Outplay portal
Navigate to Settings
Navigate to User >> Email box
Click on the IMAP/SMTP option


Fill in the details which are asked for -



Refer to the link for more details on endpoints asked for in the above screen

12. Click on Verify & Connect to authenticate the credentials.



Please note: If you see the above error in Outplay, make sure you have enabled the IMAP access in the Zoho email

Updated on: 31/05/2024