Articles on: Settings

Add a pass-through number

Add a pass-through number to make calls from your cell phone or landline if your internet connection is weak.

Call pass-through allows you to start a call from the Outplay dialer like you normally would, but use a landline or cell phone to take the actual call. It's useful when your internet connection isn't strong enough to support a clear call connection.

Note: Pass-through works by dialing first your pass-through number and then your prospect's number. We recommend you only use pass-through when necessary.

Additional charges may apply.

Due to the nature of the call with a call being made to your preferred phone and then to the person you are calling, Twilio recognizes two calls taking place and your call rate will be doubled.

Pass-through numbers are added to the Calls screen.

Click the user menu, and click Settings.

Click Calls.

To add a pass-through number:

Under Pass-through Number, select your country.

Type the number of the phone you want to use to make calls.
Your phone number must be a direct line, such as a landline or cell phone. Numbers with extensions are not supported.

Click Save.

Once you want to make your call to your prospect, follow the steps below.

Call your pass-through Number through Outplay Dialer.
Once you receive a call on your passthrough number, dial the prospect phone number.
Your call will be connected.

Updated on: 23/05/2024

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