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Troubleshooting Email Delivery Issues with Outplay

Tips for Ensuring Your Emails Get Delivered

Are you experiencing issues with your emails not getting delivered via Outplay? There may be several factors that are affecting the deliverability of your emails. In this article, we will provide you with some simple troubleshooting tips to help you identify and resolve any issues related to email delivery on Outplay.

From checking your sequence schedule and working hours to verifying your mailbox sync settings, we've got you covered. 

Factors Affecting Email Deliverability

Email deliverability issues may be a result of your sequence schedule, working hours, time zones, safety settings, or mailbox sync issues. It's important to review and verify these settings to ensure that your emails are being delivered to your prospects as intended. 

Here are some tips to help you troubleshoot any potential issues:

Before You Activate a Sequence

Check your sequence schedule for active days, working hours, and time zone to ensure that it aligns with your desired sending times. You can add/ edit schedules in the Settings section under Engagement and select the schedule for the sequence under Sequence Settings.

If you're planning to send emails on weekends, make sure that the weekends are added with time slots in your schedule to ensure that your emails are sent as intended.

Verify if you've exceeded the daily sending limits from Outbox - Sent. If you have, consider increasing the daily sending limits from Org Settings - General Settings to avoid any delays in starting your sequence.

After Adding Prospects and Activating the Sequence

If the first step in your sequence is an auto email on Day #1, you can check the Email Scheduled Today tags in the Prospects tab to verify if the email is scheduled to be sent.

Check your Outbox-Scheduled tab and Outbox-Sent tab to ensure that the emails are being sent according to your sequence schedule and working hours.

If you wish to send an email immediately, you can click on the scheduled email and send it.

NOTE: The email will be delivered in less than 5 minutes only if the current time falls under the scheduled time.

If your email is still not delivered, check the mailbox syncing time from User Settings - Mailbox. Make sure that your mailbox is still connected and the sync time is less than 5 minutes after the email is sent from the outbox.

If you cannot find your email in either the Scheduled or Sent tab, check the Failed section in Outbox. You can hover your mouse over "Failed X mins ago" to learn the reason for the email failure.

NOTE: For manual emails, clicking on "**Send & Complete**" in the task execution window will schedule the email according to the sequence timezone. The emails will not be delivered immediately.

If You're Still Facing Issues

If you are still facing any other issues with sending emails from Outplay, please do not hesitate to contact our Support Team for further assistance. We are here to help you resolve any email deliverability issues and ensure that your emails are successfully delivered to your prospects.

Updated on: 31/05/2024

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