• Understanding STIR/SHAKEN Regulations: A Comprehensive Guide

  In today’s digital age, phone communication remains a cornerstone of business operations, customer engagement, and personal interactions. However, the prevalence of caller ID spoofing and fraudulent calls has become a significant concern for consumers and businesses alike. To address this issue, regulatory bodies and telecommunications industry leaders have developed standards and protocols such as STIR/SHAKEN. This guide provides a comprehensive overview of STIR/SHAKEN regulations, their impactSome readers

• Power Dialer on Outplay

  The most powerful call automation tool you can have! As a salesperson, you may have to make several calls in a day to complete your sales tasks successfully. This translates to a lot of time spent dialing and logging in calls - slowly consuming your time and effort for monotonous tasks. What if you could automate the process? What if you could simplify the process and eliminate redundant tasks?  Power Dialer on Outplay is your answer to these questions! With the Power Dialer, you can maximSome readers

• Phone Number Pricing for Outplay

  Pricing for voice and SMS services in different countries You can use Outplay for your voice and SMS services, and hence, it's important to understand the phone number pricing so that you can make an informed decision for your business needs. Outplay uses Twilio for voice and SMS services and the same pricing is passed on to the customers. Here's a breakdown of the phone number pricing in different countries. United States 🇺🇸 Voice Only: Not applicable Voice + SMS: $1.00 / MonFew readers

• Set Call Recordings to default

  Record calls automatically on Outplay Within Outplay, Administrators can now enable automatic call recording. How to enable call recording? Log in to Outplay & Navigate to Settings. Click on Org Settings. Click on Enable call recording. This will enable recording all your calls by default, SDR’s will not be able to disable this option. Administrators can also enable autFew readers

• Default Country Code - Dialer

  Set your default country code for the dialer before importing prospects You can set the default country code before you import your prospects to Outplay by going in Settings -Calls Section.  Once that is done all your prospects will not have to be appended by the country code before calling. Note: Once you want to upload prospects from another country, you will have to change the setting onceFew readers

• Outplay Text/SMS FAQ's

  Character limit, charges per SMS, link include in SMS, the status of SMS, SMS forwarding. CHARACTER LIMIT AND CHARGES The character limit for SMS is 160/SMS. However, a single SMS can accommodate up to 1600 characters, even after the character limit for a single SMS is 160. This is because today most modern phones and networks support concatenation and segment and rebuild messages up to 1600 characters. If you exceed the characters, for example: if you send an SMS with 1600 charactFew readers

• Power Dialer 2.0

  This article talks about some important enhancements for Outplay's power dialer Introducing new settings You can now configure Power Dialer for Unanswered calls. To do so,  Login to Outplay Portal Navigate to Settings by clicking on the initials on the top right side of the screen Go to Calls >Voice Recording Users can choose a default call outcome & decide whether to Log & Complete the task or Log only the call tasks from the drop-down below. (https://storage.crisFew readers

• Country naming standards while uploading prospects.

  Standard Nomenclature for prospect Import There are certain standards to follow while importing a CSV file and following the Country naming convention standard is one among them. Mapping the country field not only helps you in knowing your prospect's country but also helps in picking up the Timezone automatically. Yes, In Outplay, there are many ways to pick your prospect's Timezone automatiFew readers

• SMS - Filters

  This article helps users understand SMS filters better. SMS feature in Outplay not only schedules SMS to attend but also allows you to narrow down the SMS based on Sender, Sequence, Sequence steps, Message Status, a Message state, Message date, and including Message direction. Sender: The sender is basically the owner who schedules the SMS to the prospects. (auto/manual). You can filter ouFew readers

• Enable and Disable Auto-Recharge - Dialer Credits

  To add credits, go to your Profile >Settings >Billing >Dialer Credits. We have come up with a feature that reduces your frustration when you run out of Dialer Credits. You can now enable/disable auto-recharge to your dialer. HOW DOES THIS WORK: Dailer credits will be added automatically based on the "Low credit threshold". If your dialer credits are less than the "Low credit threshold" then the dialer credits will get recharged automatically. You can set the Low Credit Threshold fromFew readers

• How to Enable Power Dialer on Outplay: Admin Settings

  Increase Your Sales Productivity with Outplay's Power Dialer As a sales professional, making and receiving calls is an essential part of your job. However, manually dialing numbers can be time-consuming and tedious, and it can prevent you from reaching your full potential. This is where Power Dialer comes in.  Enabling Power Dialer on Outplay can help you make more calls in less time, and increase your productivity as a sales rep. With Power Dialer, you can automatically dial through a listFew readers

• Configuring Power Dialer Settings on Outplay: User Settings

  Maximize Your Calling Efficiency with Outplay's Power Dialer Outplay's Power Dialer can help you make more calls in less time and increase your productivity as a sales rep. In this guide, we'll walk you through the steps to configure your power dialer settings to maximize your calling efficiency. If you're power dialing through a list of phone numbers, it's possible that some of your calls may go unanswered. In such cases, Outplay allows you to set up an automatic call outcome, so you can qFew readers

• Log a call

  Log a call manually to keep track of calls made outside of Outplay. If you make a call to a prospect outside of Outplay, for example from your office landline or cell phone, you should log the call to keep a record of it for your team. You can log a call you've made from the prospect's Profile screen. From the Prospects screen, click the prospect you want to log a call for. Click the optFew readers

• Plivo <> Outplay Integration

  Plivo <Outplay Plivo is a VOIP provider which currently is a pioneer in providing Indian Calling numbers based on TRAI regulations. In this article, we will discuss on how to integrate Plivo with Outplay and the current capabilities. Create a Plivo Account - If you do not already have a Plivo account, to Integrate Plivo with Outplay, first we would need to make sure there is a Plivo account created. You can navigate to Plivo Account Request (https://console.plivo.com/accountFew readers