The most powerful call automation tool you can have!
As a salesperson, you may have to make several calls in a day to complete your sales tasks successfully. This translates to a lot of time spent dialing and logging in calls - slowly consuming your time and effort for monotonous tasks. What if you could automate the process? What if you could simplify the process and eliminate redundant tasks?
Power Dialer on Outplay is your answer!
With the Power Dialer, you can maximize time spent calling and avoid toggling between multiple sections to complete your tasks. Automate the process of dialing and make more calls on the go!
This article discusses the following:
What is a Power Dialer? How does it work on Outplay?
Power Dialer on Outplay is a feature that will help automate the process of making phone calls. This feature eliminates the need for you to manually dial numbers - it automatically dials the next prospect on your list right after a call. Power Dialer also enables you to move on to the next call if the current number is unavailable.
The feature also enables you to move on to the next call if the current number is unavailable. You can also configure the Power Dialer to leave a pre-recorded voicemail when the call leads to an answering machine (applicable when using Twilio - the default voice provider).
On Outplay, Power Dialer works with Twilio (the platform's default voice provider) and RingCentral.
Enable Power Dialer on Outplay
Here’s how you can enable Power Dialer on Outplay:
- On Outplay, go to Profile → Settings.
- Click Dialer on the sidebar menu.
- In the Dialer section, enable the toggle for Enable Power Dialer.
- With Power Dialer, you can dial an alternate number if the default number is unreachable. Select the checkbox for the same to enable the feature.
The Power Dialer is enabled and ready to use.
Complete call tasks with Power Dialer
There are two ways to go about completing your call tasks for the day on Outplay:
- From the Tasks section
- From the Due Tasks section
Option 1: Complete call tasks from the Tasks Section
- Under the Engagement tab on Outplay, click Tasks on the sidebar menu.
- Under the Today/ Upcoming/ Due section, click the Calls tab.
- All your call tasks due for the day are listed here. You can begin Power Dialing by clicking the Execute Tasks with Power Dialing button.
- The Outplay Dialer panel slides out from the right and the first call on the list is placed.
NOTE: You can select the checkboxes for multiple prospects or the checkbox to Select All, and power dial the selected prospects.
Option 2: Complete call tasks from the Due Tasks section
- Under the Engagement tab on Outplay, click Due Tasks on the top panel.
- The Tasks panel slides out. Click the Calls tab.
- All your call tasks due for the day are listed here. You can begin Power Dialing by clicking the Execute Tasks with Power Dialing button.
- The Outplay Dialer pops up and the first call on the list is placed.
- You can click on a specific prospect to view their information panel. You can enter information such as Call Notes, Call Outcome, and much more. Click the Log and Complete button to move on to the next prospect call.
Power Dialer Features
As a salesperson, you cannot afford to spend time pressing buttons on dialers and phones, and switching between multiple tabs to log calls. Power Dialer on Outplay helps you complete tasks swiftly and efficiently. With Outplay’s Power Dialer, you get more than just an automated calling feature.
Pause & Resume Power Dialing between Call Tasks
When you’re in the middle of completing your call tasks, you have the option to pause and resume the power dialing feature by simply clicking on the Play/Pause Power Dialer button.
NOTE: If you’re on a call with a prospect and you choose to pause the power dialer feature, power dialing will be paused but the call will remain connected. When you disconnect the call, the next prospect on the list will not be dialed until you choose to resume the power dialer feature.
Power Dial a prospect's alternate number
When the primary phone number of a prospect is not reachable or available, you can configure Power Dialer to dial the prospect's alternate number, if any. If the latter is also not available, the next prospect in the queue is dialed.
To enable the feature, you can select the checkbox for the same in the Dialer section:
View upcoming calls & more with Power Dialing Queue
- With Power Dialer, you can view the prospects you have to call in order to complete your tasks for the day. Simply click the Power Dialer Queue button.
- The Power Dialer Queue window pops up. Here, you can view calls and their statuses under three sections:
- Ongoing call
- Calls in Queue
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- Completed Calls
- You can choose to move prospects up or down the list as per your preference. The prospects are dialed in the order of appearance.
- You can drop an ongoing call by clicking the Drop Call button.
- You can also choose to call any prospect in the queue by clicking the Call button.
NOTE: In such an instance, the calls between your ongoing call and the selected call are skipped.
- You can use the Search Bar to search for prospect calls on your list and prioritize them.
Drop a pre-recorded voicemail
On Outplay, you can automatically drop a pre-recorded voicemail when an answering machine is detected and log the call with a status of your choice.
NOTE: This feature is only applicable while using Twilio - Outplay's default voice provider.
To create a voicemail and enable the feature:
- On Outplay, navigate to Profile → Settings.
- Click Calls on the sidebar menu.
- Navigate to the Voice Recording tab.
- Under Outbound Voicemail, click the Create Voicemail button.
- The Create Voicemail window pops up. Here, you can record your voicemail and click Create to save it.
- To set a default voicemail, you can hover over a voicemail recording and click the Make Default button.
NOTE: When Auto-drop Voicemail feature is enabled, the default voicemail is dropped when an answering machine is detected.
- Enable the toggle for Auto-drop voicemail if an answering machine is detected.
- Here, you can set the call outcome in such instances as well. Simply select the call outcome of your choice and the same will be updated after your voicemail is dropped.
- To continue calling the Power Dialing after dropping the voicemail, you can select the checkbox for During Power Dialing, automatically call the next prospect in the queue after dropping a voicemail.
NOTE: After a voicemail is dropped, the call is automatically logged and completed with the configured Call Outcome. Then, the next prospect in the queue is dialed.
NOTE: Auto-drop Voicemail feature only works with Outplay's default voice provider - Twilio.
NOTE: If Auto-drop Voicemail feature is enabled on Outplay, you may not hear busy tones and caller tunes. After the call, if an answering machine is detected, the default voicemail recording is dropped. If an answering machine is not detected, the alternate number of the prospect or the next prospect on the Power Dialer queue is dialed.
Your voicemail settings are configured successfully. When you are redirected to an answering machine, the default voicemail recording is dropped, the call outcome is set as required, and the next prospect is dialed.