Assign Conversation Intelligence License to Team Members on Outplay

Let your team members boost their sales process with Conversation Intelligence 

Conversation Intelligence (CI) is a powerful tool that helps sales teams to gain insights from recorded calls and improve their sales process. Outplay allows you to assign CI licenses to each team member/user in your account easily. In this article, we will guide you through the steps to assign CI licenses to existing users in your account.

NOTE: Ensure that you have purchased sufficient Conversation Intelligence licenses to assign further. 

Here’s how you can assign CI Licenses to Existing Users:

  • Log in to Outplay and click on the Intelligence tab.


  • Navigate to Profile and select Settings from the drop-down menu.


  • Click on Users & Teams from the sidebar menu.


  • Here, you can view all the team members/ users associated with your account. Navigate to the team member of your choice, click the More Options button, and select the Update Role/Licenses option.


  • Navigate to the Select License section and select the checkbox for Intelligence.


  • Click Save.

You have assigned a Conversation Intelligence license to a user/team member successfully.

NOTE: Ensure the role of the user/team member has been granted permissions to use Conversation Intelligence. You can read more about it by clicking here.