Articles on: Calls

View your sequence calls report

You can view all the calls that have been made for a sequence and download the recordings.

You can see all the calls you've made from a sequence in the sequence Calls screen. 

You can filter the list to calls that were answered or not answered by clicking the response at the top of the screen, or to a particular step's calls by clicking that step on the right.

Each call shows the date it was made and the call outcome. You can download a recording of the call by clicking the download button on the right. 

Note: Call recordings are only available if the call was made through the Outplay dialer, and was not to a restricted area code

To open the Calls report, click the More options icon and click the calls icon.

Updated on: 31/05/2024

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