What Is Local Dialer within Outplay ?
Local Dial enables SDRs to automatically dial prospects using local area codes.
It can lift call connection rates by up to 400%, because prospects tend to be far more likely to answer unknown calls from local numbers, rather than toll-free or long distance phone numbers.
If in the pool of numbers I have a number that matches or is nearby to the Prospect's area code then that number will be automatically assigned to me when I am calling that Prospect so that to the prospect it shows that call is coming from the same or nearby area of his/her.
The Admin has the option to enable/disable for the whole account as well as for each SDR.
As an example, I am an SDR and the number assigned to me is with an area code 212 (New York) and now there is a prospect whom I am calling and his number is 408 area code (California).
Now in my pool of numbers if I have a 408 area code number or any other area code number of California state then that number will be automatically assigned to me when I am calling that Prospect.
When a prospect calls back on the same number, the inbound call will be diverted to the same SDR who called that prospect.
NOTE: By pool of numbers it means the unassigned numbers that has been purchased but not assigned to any team member will be used for Local Dial.
Please refer to this video to understand how this feature works.