Email deliverability
Why are my emails not getting sent?
There are various factors that play a role in sending emails from Outplay. However, if your emails are still not sending or giving you an error, it could be because of the below. Failure Reason Description How to fix this error |PopularUnderstanding the Difference Between Soft Bounce and Hard Bounce in Sales Emails
In the realm of emails, two terms frequently arise: soft bounce and hard bounce. These terms are pivotal for marketers to comprehend as they directly influence the success and effectiveness of email campaigns. Understanding the disparity between soft bounces and hard bounces is crucial for optimizing email deliverability and maintaining a healthy sender reputation. What is a Soft Bounce? A soft bounce transpires when an email is temporarily undeliverable to the recipient's inbox. This coulFew readersGmail & Yahoo: New Sending Requirements
Important: Starting February 2024, Gmail will require the following for senders who send 5,000 or more messages a day to Gmail accounts: Authenticate outgoing email, avoid sending unwanted or unsolicited email, and make it easy for recipients to unsubscribe. Learn more about the requirements for sending 5,000 or more emails per day. Google and Yahoo (https://blog.postmaster.yahooFew readersHow Outbound Health Works?
Outbound health aim is to provide visibility to the users Around the emails that are scheduled are going on time or getting rescheduled. Whether the prospects they are adding to sequences are under limits or over limits w.r.t daily sending limits available. Let's see how Outbound Health looks like Before we continue to understand how outbound health works, please noFew readers
Email Validation
Understanding email validation statuses on Outplay
Navigating Different Email Verification Results Email communication is a crucial part of any modern business, but with so many different types of email addresses floating around, it can be challenging to ensure that your messages are reaching the right people. To help you stay on top of your email communication, Outplay offers a range of email validation statuses, designed to help you quickly identify which emails are safe to send and which ones may result in a bounce or spam. In this arSome readersHow to validate prospect email addresses on Outplay
Maximizing Sales Outreach with Accurate Contact Information Email validation is an important aspect of a sales process. By validating a prospect's email address, you can ensure that your emails reach the right inbox and aren't lost in spam or bounced back. This results in increased open rates, improved response rates, and ultimately, more closed deals. With Outplay's email validation, you can save time and effort by having confidence in the accuracy of your contact information. In thisFew readersConfigure email validation settings on Outplay
Automate Email Validation Process for Optimal Lead Management In Outplay, you have the option to configure your email validation settings to best fit your lead management process. By automating email validation, you can ensure that all prospects added to your Outplay account have their email addresses validated. Additionally, you can even choose to exclude prospects with specific email validation statuses from your sequences. Here’s how you can configure email validation settings onFew readersHow to purchase email validation credits on Outplay
Verify your prospects’ email addresses with credits Email validation is an essential step in ensuring the success of your outreach efforts. Outplay makes it easy to validate the email addresses of your prospects, but first, you need to purchase validation credits. NOTE: The price of 1 email validation credit is $0.0038. Here’s how you can purchase email validation credits on Outplay: Log into Outplay. (https://storage.crisp.chat/users/helpdesk/website/245c9b2Few readersDisable email validation for specific sequences on Outplay
Here’s how you can disable email validation for a specific sequence on Outplay: Log into Outplay. Under the Engagement section, click Sequences from the sidebar menu. Select the sequence for which you want to enable email validation. (https://storage.crisp.chat/users/helpdesk/website/ca356437095ea800/8e93f7bd-42a7-470f-8220-b1d1d06y5xbo.pngFew readersView your email validation credit usage on Outplay
Stay on Top of Your Email Validation Credit Utilization Keeping track of your email validation credits is crucial for ensuring the success of your outreach efforts on Outplay. In this article, we'll show you how to monitor and manage your email validation credit usage, including details on the type of transaction, status of the validation, and when the credits were used. With this information, you can make informed decisions about your validation strategy and ensure that your prospectingFew readersGrant access to validate emails for specific roles
Managing Roles and Permissions for Email Validation on Outplay Email validation is a crucial step in a sales process. To ensure that the right users have access to validate emails, Outplay allows you to manage access for email validation through the Roles and Permissions section. In this article, you will learn how you can grant access to validate emails for specific roles in your Outplay account. This ensures that only authorized users can validate emails and maintain the accuracy of yourFew readers
How to add Carbon Copy (CC) to your reply emails?
Adding Carbon Copy (CC) to your reply emails If you would like to keep people in the loop in a transparent way, use the "Cc" field. Outplay now allows you to add "Cc" to your reply email. You can add any number of emails to your "Cc". When you click on "Reply", a dialog box will open and the "Cc" field will allow you to add any number of email addresses. (https://storage.crPopularHow to edit Email Signature?
Outplay automatically fetches Email Signature from your Gmail/Outlook on connecting mailbox. If you still want to edit/update email signature Click User settings. Click Mailbox under User settings. You will find the email connected with the platform shown below. Click on the ellipse drop down, click on edit. Note: If you'reSome readersConnect multiple mailboxes on Outplay
Expand your sales outreach and organize better with multiple mailboxes. While prospecting and completing tasks as part of your sales outreach, you may hit your daily sending limits sooner than you expect. On Outplay, you can connect multiple mailboxes and switch between mailboxes with a click. Bypass your email sending limits and connect with more prospects easily! Moreover, you can manage prospects and organize your sales process better with multiple mailbox connections. NOTE: YouSome readersAll about Spintax
Spintax is a way of writing different versions of text using curly braces and pipe separator. It's used to create unique variations of content which can help you generate a more personalized and diverse set of cold emails for your prospects Lets understand how to use Spintax in your cold emails In the email editor, place your cursor where you want to add spintax. Click on the Spintax icon (https://storage.crisp.chat/users/helpdesk/website/bed219d91fc23800/b39e9c07-1001-44b0-95Some readersConfigure your Email Sending Limits
Through sending limits, you can protect your email accounts while propelling your outreach campaigns. Sending limits determine the number of emails you can send in a day from a mailbox on Outplay. Why is it important to be aware of these limits? If you do email outreach without concern for sending limits, you may be suspected for spamming people at large and your email account may get blocked before you know it. With the sending limits feature on Outplay, you can avoid being susSome readersEmail Alias
Connect upto 4 different emails to within your Mailbox Email Alias Outplay now provides users to add email aliases to their connected mailboxes. You can use GMAIL/Office365 or SMTP/IMAP to connect your mailbox to Outplay. Once, the mailbox is connected, on clicking the respective account, the user will be taken to the login page and the system will ask the user to enter his/her credentials for login. Users will be taken to the screen, where they can create, assign, delete and manage tSome readersView your email outbox
View your scheduled, sent, failed and draft emails in the Outbox You can use the Outbox to view: Automatic emails that have been scheduled to be sent later. You can edit, delete and reschedule these emails, or send them now. Emails that have been sent. Emails that failed to send. Emails that have been drafted but not sent. To open the Outbox, click More options and then click the outbox icSome readersAdd a meeting invitation to your email
In this article, we will discuss how your prospect can choose a meeting time that works for them with a meeting invitation link. You can add meeting links to your emails to invite your prospects to book meetings at times that suit them. You can configure your meeting availability in the Calendar area of Settings. (https://storage.crisp.chat/users/helpdesk/website/ed78a99860e72800/ccc647cc-bd06-480f-9e06-5c326218dnqtn.pngSome readersHow to increase email deliverability and prevent your email from ending up in prospect's spam?
Guide on maintaining a healthy domain. How does one feel if they spent their hard time searching for accounts, building a qualified leads list, writing a killer sequence, and finally ending up in prospect's SPAM? 21% of the emails never make it to the inbox. - Sendgrid No matter how good your subject lines, winning content, open rates, and CTAs are it doesn't make sense if your emails are not delivered. There are high chances of your emails going straight into prospects' spam ifSome readersHow to Generate Emails with AI in Outplay
Use the Power of Regenerative AI to Write Winning Emails Crafting personalized and compelling emails to engage prospects can be a time-consuming task. Say goodbye to manual drafting and hello to Outplay's regenerative AI! No more guesswork when it comes to email writing. Outplay's AI Mail Writer feature analyzes tone, sentiment, and objections to help you create winning emails in no time. Let AI analyze your email's nuances and deliver personalized content that resonates with your prospectSome readersOne-Off Emails
In Outplay you can send emails directly without creating anyone as a prospect until you want a prospect to be created. Please follow the steps below: Go to your Outplay Dashboard. Click on the email icon which is on the top right corner of your screen. Compose an email, add the template or add new content, add your subject line add the receiver's emaSome readersCreate an email template
Create templates from your best-performing emails so you can track their metrics, use them in automated sequences, and speed up your tasks. An email template is a preset email you create, usually using variables to personalize it to the recipient. In Outplay, you can use email templates to: Send automatic emails to your prospects as part of a sequence. TraSome readersTroubleshooting Sending Rate Limit & Email Delays.
In this article, we will discuss how to resolve email delays due to sending rate limits. Within Outplay, users are able to customize their email sending rates and limits. These can be done either through the Organisation Settings or Safety Settings. Sometimes, due to multiple factors, emails that are scheduled to go out are delayed. (https://storage.crisp.chaFew readersEnable Open & Click tracking
How to enable open and link tracking by default for all the emails I send through Outplay ? To enable Open and Click tracking by default Click User settings. Click Safety settings. Click on checkboxes next to Open Tracking and Click Tracking to enable/disable tracking by default.Few readersTrack email opens and clicks
You can track whether your prospects have opened an email sent from Outplay, or clicked your links. Knowing how well your prospects are responding to your engagement efforts is crucial to refining your process. With every email sent from Outplay, you can track: Whether the prospect opened the email. Whether the prospect clicked any link you included in the email. You can set either or both of these to be active for all emails by default in your Safety Settings screen (htFew readersHow to enable the Opt-out option within the sequence?
Warning - sending out cold emails without an opt-out link isn't recommended for various reasons as it is not legal to send cold emails without an opt-out link in a few countries. Optout link can be enabled from Sequence settings. Outplay allows you to update the opt-out link as well. To enable an opt-out link : Click on any sequence from the sequences list page. Go to settings. CheckFew readersGenerate personalized emails with Magicmail
Save time by letting Outplay AI write emails that click. You may spend quite a lot of time writing personalized emails to prospects every day. With Magicmail by Outplay, skip the typing process and find more time for the tasks that matter. Powered by intelligent and intuitive AI, Magicmail creates ready-to-be-sent emails in seconds. To ensure that Magicmail generates emails that are personalized and precise, you can add essential information about your prospect. Outplay AI will use tFew readersHow are Opens tracked in Outplay?
Outplay emails use a tracking pixel embedded in the email, to track when an email is opened. This data is then stored in Outplay's database and can be used to gauge the effectiveness of the email. Every time the user opens the email, the tracking pixel is downloaded which results in the open. Can there be any false positive opens? The answer to this question is yes. Outplay follows the best practices to provide you with accurate tracking and better productivity. However, in some cases, emFew readersHTML Composer
Outplay now allows you to embed your HTML codes in your email composer You can add HTML codes while creating Sequence emails, One-off emails, Email Templates, and Snippets How to add HTML Code to your Template? Open the 'Email Composer' Click on the 'Code View' to add your HTML code. As soon as you click on the code view, you will be able to see the sFew readersUsing custom variables in Outplay
In this article, we will discuss how to use custom variables in Outplay template editor. While adding an email step in a sequence or creating a template for later use, Users can utilize the Custom Variables and insert them within the templates. This is specified by the " " icon on the font section of the editor. Users can preview the email that he is sending from OutplaFew readersBoost Email Engagement with Outplay's Email Assistant and Personalize
Elevate your sales game by writing winning emails As a sales professional, it is important to craft compelling emails that resonate with your prospects. But writing personalized emails that receive responses can be a daunting task. Fortunately, Outplay's Email Assistant and Personalize features can help you make your emails more effective and personalized, ultimately boosting your engagement with prospects. In this support article, we'll guide you through how to use Outplay's Email AssistFew readersManage Out of Office emails with Outplay
Let Outplay Bot simplify your outreach for OOO prospects. Suppose, you’ve reached out to a prospect but they are out of office. They respond to your email by mentioning their availability in the future or they leave an alternate contact for you. Either way, staying on top of multiple prospects with similar responses is a challenge. But, not with Outplay Bot! Outplay Bot instantly notifies you of OOO and autoresponder emails and pauses the sequence for the OOO prospect. Moreover, you can sFew readersReply to and forward emails
You can reply to and forward email threads just like your regular email service. You can reply to emails from your prospect and forward them from the prospect profile Emails screen. In the Prospects screen, click the name of the prospect whose email you want to reply to or forward. Click Emails. Click the email you want to reply to or forward. ToFew readersHow to personalize your emails with variables on Outplay
Personalize Emails at Scale with Custom Variables on Outplay With Outplay, you can personalize your emails at scale using custom variables. By leveraging this functionality, you can dynamically insert variables that adapt to each prospect, enabling you to create highly personalized and targeted email campaigns. This article will guide you through the process of utilizing custom variables in Outplay, empowering you to take your email outreach to new heights. Step 1: Open the Email CompoFew readersDefault Font Size & Font Style
Now Users will be able to modify the Font style and size for their emails. By default, all emails and templates in Outplay have the same font settings. This is provided so that more customizability is provided in Outplay for emailing as requested by Outplayers. How to change the default font Size & Style? Follow the instructions below: Login to OutplaFew readersPreview your emails before sending them out
Previewing an email before sending it can help ensure that the email is effective in conveying the intended message and that it is free of mistakes. It can also help you make sure that the email is addressed to the correct recipient(s), the subject line conveys the matter accurately, and ensures that any attachments or links included in the email are correct. Additionally, it can help you catch any last-minute changes or updates that may need to be made before the email is sent. Here's hFew readersReplacing custom variables
Replacing custom variables in preview Preview mail, check for custom variables replacement. User can preview the email that they are sending from Outplay and check for the custom variables getting replaced from the preview. Click on the eye icon to see the preview. User can browse through up to 20 prospects in the email preview to check if all the variables are getting replaceFew readersHow to Exclude Specific Domains from Email Sending Limits in Outplay
Customize Your Email Sending Limits with Excluded Domains Outplay allows you to exclude specific domains from email sending limits. With this option, you can send unlimited emails to prospects whose email domains are on the excluded list, without any restrictions. This article will guide you through the process of excluding domains from the email sending limits in Outplay. Log into Outplay. In the Engagement secFew readersUse an email template
Speed up your email tasks by using templates You can create templates out of your best-performing emails and use them to speed through your email tasks. In the email composer, click Templates. Choose whether you want to use one of the templates you've created, or a Team Template.Few readersEmail Sending Errors in Outplay
In this article, we will discuss the common errors faced while scheduling emails. Outplay allows users to connect mailboxes such as Gmail, Office365, Outlook, Zoho, and SMTP/IMAP-supported mailboxes. Emails are scheduled through Outplay but eventually sent out through your mailbox. Some of the common errors faced are mentioned below in this article and how to resolve them. Users can navigate to Outbox to view their failed emails and the reasons behind them. 1. No EmailFew readersWhy my emails are sent outside of schedule?
Let's understand how your emails are configured to be sent Your sequence emails are scheduled to be sent based on the schedule mapped within the sequence. Learn more about how a schedule is mapped to a sequence Your schedule further has the option called use prospect timezone when available Learn more abouFew readersConditional and Date Variables
You can add conditional and date variables to the emails while creating your custom template for your sequences. You can find the options under the "Others" tab. Please navigate to the bottom bar in the email template click on the " " button and then click "Others" to open up the list of all the conditional variables available to use. Please find the below screenshot to understand the same: (https://storage.crisp.chat/users/helpdesk/website/390da50707e7d400/0e0bc929-3d05-47dd-b1c5Few readersHow to track clicks & opens for Alias emails in Outplay
In this article, we will discuss how to track clicks & opens for emails sent through your alias mail addresses. Outplay users can utilize the Alias feature to add up to 4 email aliases and schedule emails through them. To understand how Email Alias works please click the link here. By default, Outplay will track the open and clicks registered in your emails by the prospects in Outplay, but if the users want to utilize an email alias, there is anoFew readersMultiple Email Signatures
The purpose of this story is to provide the option to have multiple signatures for the email id and use those signatures in the email editor. How to Set Up and Use Multiple Email Signatures in Outplay Outplay allows users to manage multiple email signatures, offering flexibility when communicating with various prospects. Here’s a step-by-step guide on how to set up and use multiple email signatures in your Outplay account: Steps to Add Multiple Email Signatures Access SettFew readers