Outplay Account FAQs
FAQs for Outplay - Appsumo Users
All your questions about the Outplay - Appsumo Deal answered!
If you're an Outplay user with an Appsumo Deal, here's everything you need to know:
Can I change my registered email address to the Outplay account?
Unfortunately, no. You cannot change your registered email address for the Outplay account that holds the Appsumo Lifetime Deal.
Can I resell my account?
No, you cannot resell your Outplay account with the Appsumo Lifetime Deal.
Can I transfer my AppsumoSome readersAffiliate Program by Outplay
Take advantage and start earning money today!
Outplay offers an exciting opportunity to earn money through its affiliate program. By referring Outplay to others, you can earn a commission on every sale you bring in. Here are some frequently asked questions about the affiliate program to help you get started.
How do I refer someone?
To refer someone, log into your affiliate dashboard and share your referral link with people. When they sign up to Outplay using your link, you will earn aFew readersFAQs - Seats, Roles, Licenses & Add-Ons
All your questions about seats, roles, licenses & add-ons answered!
Seats & Roles - FAQs
What are the different types of seats on Outplay?
There are 3 types of seats on Outplay - Admin, User & Observer.
What is an admin seat?
An Admin Seat offers you the complete privilege to modify settings and take control of the Outplay account & subscription in its entirety. For example, an Admin can create sequences, invite new users, configure org settings, assignFew readersOutplay Free Plan Restrictions
What happens when you move from a paid subscription plan to a free plan
If you're moving from a paid subscription plan to a free plan on Outplay, you may be wondering what restrictions you'll face. This article will cover all of the restrictions you'll encounter when using Outplay's free plan, including restrictions on Lead Sourcing, Sequences, Advanced Sequencing, Dialer, Integrations, Automation, Teams, Analytics & Reporting, and Support.
Frequently Asked Questions
Q: WhatFew readers
Integration and Technical Setup
Setting up SPF and DKIM for Email Authentication
Learn what SPF and DKIM are, why they are important, and how to set them up for your email servers
Have you ever received an email that looked suspicious or ended up in your spam folder? It's likely that the sender didn't have proper email authentication in place, such as SPF and DKIM.
In this article, we will explain what SPF and DKIM are, why they are important, and how you can set them up for your email servers.
What is SPF?
SPF stands for Sender Policy Framework. It is a type of ePopularHow to Edit Opt-Out Link Text on Outplay
Learn how to customize the opt-out link text on Outplay and ensure compliance with email regulations
Opt-out links are an essential component of email marketing and sales campaigns. They allow prospects to unsubscribe from receiving further emails from you, ensuring compliance with email regulations.
Outplay provides a simple way to customize the opt-out link text, and in this article, we'll explain how you can edit it to meet your needs.
How to Edit Opt-Out Link Text on Outplay
To edSome readersCustom Domain Verification in Outplay: How Long Does it Take?
Timelines and Troubleshooting for Custom Domain Verification
If you're using a custom domain in Outplay and wondering how long it takes to get verified, this article will provide you with insights into the typical timeline and what to do if you encounter any delays.
Custom Domain Verification Timeline
After adding the CNAME records for your custom domain and submitting it in your Outplay Custom Domain settings, the verification process begins. Outplay's team will verify the domain andSome readersHow to Set Up Website Tracking on Outplay
Enable website tracking and track website activity for better sales engagement
If you're looking to track your website activity to improve your sales engagement, then you'll need to enable website tracking on Outplay. By setting up website tracking, you can see who is visiting your website, what pages they are visiting, and how long they are staying on each page.
This article will guide you through the steps on how to enable website tracking in Outplay.
Add the Tracking Script to YouSome readersHow to connect SendGrid within Outplay?
Establish a Gmail <Sendgrid SMTP connection to send more emails.
SMTP (Simple Mail Transfer Protocol) is one of the methods through which internet servers send emails. Like many other SMTP providers like Mailgun, Sendinblue, Postmark, etc, SendGrid offers the use of their mail servers to send your emails. This is an excellent option for sending large volumes of emails, where having to do so manually would consume a significant amount of time and effort.
Let's dive into seFew readersUnderstanding Website Tracking with Outplay
Learn how website tracking works on Outplay and where to access the activity of your prospects
Website tracking is an essential feature of Outplay that helps you understand your prospect's browsing activity on your website. When a prospect clicks on a link in an email sent from Outplay and browses your website, you can track their activity.
This article will explain how website tracking works and where to access the activity of your prospects.
How does website tracking work on Outplay?Few readersI am not receiving any notifications, why is that?
Outplay Connect notifications.
If you are using Windows and you do not receive any notifications? You should check these settings in your system to make sure they are enabled.
After installing your Outplay Connect (chrome extension), kindly ensure Email opens, link clicks, and Email Reply notifications are turned ON.
In your system, go to your Windows settings and seaFew readersOutbound Sync Filters
Limit your Outbound Sync. Sync data that meets the outbound filter criteria.
Outplay has direct integration with Salesforce, HubSpot, Pipedrive, Zoho, Microsoft Dynamics, etc. You can not only push all the data you have from your Outplay to CRMs' but also you can push data on certain criteria to match in your Outbound Sync Filter.
Navigate to your respective CRMs by,
Go to Profile >Settings >Integrations and API.
Open your favorite CRM and Click on any of the *ObjectsFew readers
Email FAQs
Why Does Email Signature Look Different on Outplay
Understand why some signatures are not rendered correctly
When you create an email signature on Outplay, it may not look the same when someone replies to your email. This can be frustrating, but unfortunately, there is little that can be done about it.
Once your signature leaves your email client, there are many factors that can affect the way it looks. When your recipient reads your email in their email client, it should look the way you intended it to. However, as soon as they hit reply,Some readersUnderstanding Why Emails Bounce and How to Handle Them
Learn how to manage bounced emails in Outplay and keep your prospecting efforts on track
As an Outplay user, you may encounter instances where emails you send to prospects bounce back. However, you have options to handle bounced emails effectively and keep your prospecting efforts on track.
This article will guide you through the steps to handle bounced state prospects in Outplay.
Why emails bounce and how to handle them
There are several reasons why emails can bounce, including incorSome readersTroubleshooting Email Delivery Issues with Outplay
Tips for Ensuring Your Emails Get Delivered
Are you experiencing issues with your emails not getting delivered via Outplay? There may be several factors that are affecting the deliverability of your emails. In this article, we will provide you with some simple troubleshooting tips to help you identify and resolve any issues related to email delivery on Outplay.
From checking your sequence schedule and working hours to verifying your mailbox sync settings, we've got you covered.
FactorFew readersCan you use HTML or MJML in Outplay's Email Editor?
Learn about Outplay's email editor capabilities and its best use cases
If you're wondering whether you can use HTML or MJML in Outplay's email editor, you've come to the right place.
Outplay's email editor is a plain editor designed for sales outreach. Unfortunately, it doesn't support any HTML or MJML as a layout. This means that you won't be able to add custom HTML or MJML code to your emails in Outplay.
However, Outplay's email editor has a lot of other features that make it a great toFew readersWhy do some prospect emails fail and what can you do about it?
Understanding Failed emails on Outplay
Outplay not only helps you achieve your sales goals but also makes prospecting easier. When you send an email to a prospect with missing information, like adding a variable to your template, Outplay automatically populates the missing information.
But what happens when some prospects don't have the required information? In such cases, the emails will be marked as 'Failed' to prevent them from being sent.
How to find 'Failed' emails?
SimplyFew readers
Engagement FAQs
Understanding Prospect Status on Outplay
Learn the difference between Active, Pending, and Finished
Prospect status in Outplay helps you to track the progress of your prospects throughout the sequence. There are three different statuses - Active, Pending, and Finished. In this article, we'll explain what each status means and when it's used.
Active:
When you enroll prospects in a sequence, their status is marked as Active. This means they have been enrolled in Step 1 of the sequence.
Pending:
Prospects wFew readersRetry Bounced Prospects in Outplay
Give Your Prospects a Second Chance with the Retry Option
Have you ever wanted to give a second chance to a bounced prospect and retry sending them an email? Outplay makes it possible with the Retry option! Read on to learn how you can filter out and retry your bounced prospects in just a few clicks.
When a prospect bounces, they are moved to the Bounced state in Outplay. However, with the Retry option, you can try sending emails to bounced prospects again from the respective sequence. BaseFew readersAdding and Editing Notes for a Prospect on Outplay
A step-by-step guide on how to edit notes and call logs for your prospects
Keeping track of all the details about your prospects is an essential part of any sales process. By adding notes to your prospect's information, you can keep track of important details and stay organized.
In this article, we'll show you how to add and edit notes for your prospects in just a few easy steps.
Adding Notes for a Prospect
Here’s how you can add notes for a prospect on Outplay:
Log into OutplaFew readersHow to Use Universal Search in Outplay
Search for Prospects, Accounts, and Static Pages with Ease
Are you tired of scrolling through your Outplay account to find the information you need? With Universal Search, you can save time by quickly searching for prospects, accounts, and static pages.
In this article, we'll explain how universal search works and how you can use it effectively.
How to Use Universal Search:
Whether you're searching for a specific prospect, account, or page, universal search can help you locate it effiFew readersOut of Office FAQs
Everything you need to know about the OOO Detection feature on Outplay
When reaching out to prospects, it can be challenging to manage responses from prospects who are out of office (OOO). However, with Outplay Bot, you can simplify the process and stay on top of OOO emails effortlessly. Outplay Bot instantly detects OOO and autoresponder emails, pauses the sequence for OOO prospects, and provides you with essential information.
This comprehensive FAQ guide to help you understand and utiliFew readersSDR First Touchpoint: What it is and how to use it
How to track SDR's first contact with prospects
When an SDR contacts a prospect for the first time, it's important to track that touchpoint. Outplay makes this easy with the SDR First Touchpoint field. This field is automatically added to a prospect's information and populated with the date of the SDR's first contact.
With this feature, you can easily filter and export data basFew readersHow to avoid reading Emails of Internal Users
Adding User Domains to the "Do Not Create Prospects" List
Overview
This article explains how to add user domains to the "Do Not Create Prospects" list by default in Outplay. This feature prevents internal users from being created as prospects and stops their internal emails from being read by the system.
Why This is Important
Prevents creation of unnecessary prospect profiles for internal team members
Maintains data hygiene by focusing on external contacts only
Protects privFew readers