Features

• Call Recording and Listening

  Outplay allows you to record all your calls automatically. You can also restrict call recording to specific countries automatically so that you don't accidentally record the calls where you're not legally allowed by entering those area/country codes in the restrict call recording section. For Recording Calls: Kindly ensure the recording button is enabled (shown in red color) while making calls. Once it is turned ON,Some readers

• Local Dialer

  What Is Local Dialer within Outplay ? Local Dial enables SDRs to automatically dial prospects using local area codes. It can lift call connection rates by up to 400%, because prospects tend to be far more likely to answer unknown calls from local numbers, rather than toll-free or long distance phone numbers. If in the pool of numbers I have a number that matches or is nearby to the Prospect's area code then that number will be automatically assigned to me when I am calling that Prospect soFew readers

• How to listen to / download sales call recordings on Outplay

  Keep track of conversations with prospects and improve your win rates. Most businesses consider phone calls as their most valuable source of leads. By recording your conversations with potential customers and clients, you can seize every opportunity there is to make that conversion.   With Outplay, you can listen to and download recordings of sales calls made to prospects through the Outplay Dialer. NOTES Outplay can only record calls made through the Outplay Dialer.  CaFew readers

• View your sequence calls report

  You can view all the calls that have been made for a sequence and download the recordings. You can see all the calls you've made from a sequence in the sequence Calls screen.  You can filter the list to calls that were answered or not answered by clicking the response at the top of the screen, or to a particular step's calls by clicking that step on the right. Each call showsFew readers

• Call Waiting

  How does Call waiting work in Outplay ? Call Waiting will show a notification to the SDR when there is an incoming call while the SDR is already on another call. This will help to choose whether to continue with the current call or pick the incoming call. This allows the SDR to never miss an incoming call while doing his/her outbound calling. Benefits of Call Waiting: You can swap between the two calls. You can assign, tag, and comment on both parts of the call.Few readers

• Call Transfer & Whisper

  In this article we will discuss regarding Call Transfer Call Transfer, Barge (Talk) and Whisper(Coach) When doing calls via Outplay you can Transfer, Whisper and Barge calls. Call Transfer is when the call is transferred by a team member to another team member. The call is first transferred to the team member, in the meantime the prospect is on hold and both the team membersFew readers

Cost & Legality

• Australian Phone Number requirements

  Requirements for Voice + SMS Phone Number Type of User: Individual User Business User Individual User Required Details Title First Name Last Name Identity Number Birth Place Nationality Academic Degree Profession Tax Code Required Documents Proof of Identity: Government-Issued ID/Passport Proof of Address: Government ID showing address/Utility bill/Tax notice/ReSome readers

• Purchasing a Phone number & Charges

  Pricing information on phone/SMS charges, purchase a number. Outplay uses Twilio as a partner and it does not do any markup on the call/SMS charges. To start making calls/SMS, you have to purchase credits on Outplay: (https://app.outplayhq.com/settings/billing/calls) To purchase Dialer credits on Outplay: Click on User Settings. Click on Billing under company settings. Select Dialer credits section from Billings page. Click Add Funds.Few readers

• Troubleshooting Audio Issues in Outplay

  The purpose of this article is to provide direction to Outplay users to troubleshoot call audio issues experienced while making calls. Completing this process prior to contacting Support can assist in determining the root cause of the audio issue. Provide this information when submitting a support request if applicable. Attempt to recreate the issue with known-good devices and connections if applicable.  We do not support VPN configurations in Outplay. We advise users to completPopular

• Troubleshooting Twilio Voice Call Connection Issues

  The purpose of this article is to provide direction to Outplay Admins/Users in Understanding Twilio Voice call issues. This article addresses call connection symptoms experienced while using Twilio Voice in Outplay. For more information on call audio issues, such as 1-way or robotic audio, refer to the Troubleshooting Call Audio Issues article.  Users are advised to complete, save, log, and close any important information prior to starting this process as system restarts and browser updatesSome readers

• View your call log

  View your call log to see past calls and download call recordings. You can see past calls you've made and logged, and download call recordings in the Calls screen. To open the Calls screen, click More options, then click the Calls icon. Download a call recording Calls are only recorded if: They are made through the Outplay dialer. They are made to an area that is not a restricteFew readers

• Voicemail (Inbound & Outbound)

  Save a ton of time with pre-recorded Voicemail drops when your prospects are away. Outplay allows users to send and receive voicemails from their prospects as a part of their sales process. You can now have predefined voice mail recordings and directly drop in those recordings when you dial your prospect.  Also, when a prospect dials back and you're away from both your outplay system and forwarding number, you can now set Automated robotic voice message or add your own recording at the endFew readers

• Call a prospect

  You can call a prospect with the click of a button. Outplay provides a dialer in your browser, so you can make your phone calls easily with just a click of a button. All your calls are automatically recorded, unless the call is to a restricted area zone. To make a call, you need to have dialer credit and an assigned phone number. YoFew readers

• How to avoid getting your number labeled as Spam

  How to avoid getting labeled Spam caller, ​Fraud likely, Scam likely, or Telemarketer Understand Where and How your Number got Flagged Call Blocking/labelling currently happens at the recipient’s carrier. Carriers watch for how many calls they get concurrently or overall from a unique phone number, if its a disconnected number, and are beginning to use caller ID reputation registries.  Additionally, the end user may also be using various smartphone apps that crowdsource reports of nuisance cFew readers

• Adding Phone Extensions

  How to add phone number extension for prospects ? You can now add a phone extension into your prospect data, so you can directly connect with them when you call. You can add the Extension while creating the Prospect from the Prospect Screen: You can also add the extension information in the CSV (https://drive.google.com/file/d/1icZoWMRGEt6-d12qSCDagYHHUBm5bj6n/view?usp=sharinFew readers

• SMS - Failure Setting

  SMS gets failed in sequence If your SMS gets failed while sending to prospects in a sequence but you still want them to continue other steps in the sequence, it is possible to do that by going to Sequence -Settings>open ruleset and enabling the toggle button to skip SMS if its failed. Please refer to the below screenshots for the same: (https://storage.crisp.chat/users/helpdesk/website/Few readers