Sales Enablement
Create Battle Cards to Tackle Sales Objections
Equip yourself to tackle any objections raised by prospects in a meeting When you provide your sales team with the right sales enablement tools, you’ll see significant improvements in overall close rates. With Battle Cards via Conversation Intelligence on Outplay, your sales team is equipped to win against your competitors and close deals faster. Battle Cards are conversation intelligence tools that comprise high-value talking points to enable your sales team to sell against a particulFew readersHow to Configure Recording Consent Settings on Outplay
Ensure Compliance and Obtain Attendee Consent for Meeting Recordings Recording consent is a crucial aspect of any meeting, and it is essential to inform the attendees that the meeting is being recorded and obtain their consent for the same to ensure compliance with applicable laws and regulations. On Outplay, you can easily configure recording consent settings to notify attendees of the meeting about the recording and obtain their consent. This article explains how to set up recordingFew readersView upcoming meetings scheduled on Outplay
Find all your meetings in one place As a salesperson, it's crucial to keep track of your upcoming meetings to ensure you never miss a conversation with a potential customer. With Outplay, you can easily view all your upcoming meetings in one place and stay organized. By connecting your calendar to Outplay, you can ensure that all your meetings are automatically synced, and you can view them in the Upcoming Meetings section. In this article, we’ll show you how to view your upcomingFew readersHow to manage battle cards on Outplay
Edit, Delete, Search and Filter Battle Cards on Outplay On Outplay, you can create battle cards to help your sales team to tackle objections in real-time and close deals faster. But, that’s not all! We'll walk you through how to edit your battle cards so you can update them with the latest information, and even delete them, if required. You can also search for battle cards to quickly find the one you need and filter them by specific criterFew readers
Collaboration
How to Add Comments and Tag Team Members in Recorded Conversations
Add public/ private comments and keep your team in the loop with tagging features. Outplay provides you with the ability to add both public and private comments to your recorded conversations. Moreover, you can easily tag team members to notify them of important updates or information they need to know. You can also configure notifications for the comments and select the best setting for each recorded conversation. Here’s how you can go about it: Log into Outplay. Click theFew readersHow to share conversation recordings on Outplay
Share recordings or clippings with others After you've uploaded and analyzed a conversation recording, you can share it with anyone you prefer. You can choose to share the entire recording or a part of it through email addresses or a shareable link. You can also embed the recording on a webpage through the Embed Code. Sharing conversation recordings on Outplay is essential because it helps you collaborate with your team better,Few readersHow to Set Up Slack Notifications for Conversation Intelligence
Get Notified about Pre-call Actions, Call Summaries, Comments, and Action Items in Slack With Slack for Conversation Intelligence, you can stay updated on important events related to your calls without having to constantly check Outplay. Now, receive instant notifications on the app you have open all day for pre-call actions, call summaries, comments, action items, and more. In this support article, we'll guide you through the simple steps to set up Slack notifications for Conversation IntFew readersHow to Control Access to a Conversation Recording on Outplay
Keep Track of Who Views Your Recordings and Control Access with Ease As a salesperson, it is important to share your conversation recordings with your team to collaborate effectively and improve your sales process. But, at the same time, it's equally important to keep track of who views your recordings and control access to them. With Outplay's Conversation Intelligence, you can easily monitor who has access to your recordings and take necessary actions to limit it. In this support artFew readersHow to Grant Conversation Intelligence Permissions for a Role on Outplay
Grant team members access to use CI with specific permissions If you want to grant team members or users in your Outplay account permission to use Conversation Intelligence, you can easily modify their roles and grant specific permissions. NOTE: Permissions can be granted by an Outplay Admin only. Here's how you can grant Conversation Intelligence permissions for a role on Outplay: Log into Outplay and click the Intelligence tab. (https://storage.crisp.chat/userFew readersUnderstanding Shares & Views in Conversation Intelligence
Learn how to keep track of who has access to your recording and manage their viewing rights. It is important to keep track of who has access to your conversation recordings. This helps you ensure that your conversations are secure and that only authorized individuals can view them. With the Shares & Views option, you can view who generated shareable links, who it was shared with, and how many views it has gathered. You can also manage access to the recording and extend the expiry of the sFew readersHow to View & Manage Your Shared Recordings
Keep Track of Your Shared Conversations with Ease On Outplay, you can share conversation recordings or a snippet of the same with others. You can keep track of what you shared through the Shared Recordings section. Moreover, you can choose to edit the recording even after sharing it. If you change your mind about sharing the conversation, you can always go back to Shared Recordings and delete the access for the same. HereFew readersAssign Conversation Intelligence License to Team Members on Outplay
Let your team members boost their sales process with Conversation Intelligence Conversation Intelligence (CI) is a powerful tool that helps sales teams to gain insights from recorded calls and improve their sales process. Outplay allows you to assign CI licenses to each team member/user in your account easily. In this article, we will guide you through the steps to assign CI licenses to existing users in your account. NOTE: Ensure that you have purchased sufficient Conversation IntFew readers
Outplay AI
How to configure Bot settings
Customize Bot and its activities to your convenience Outplay’s Bot is a powerful sales tool that automatically joins your sales meetings for recording and transcription and provides you with the right battle cards to close deals faster. With Bot, you can choose exactly how it should work for you. In this article, we’ll guide you through configuring Bot settings to customize it to your convenience. Log into Outplay. Click the Intelligence tab. (https://storage.crisp.chat/uFew readersLeveraging AI to identify the tones/sentiments of the speakers present in the call
Get an overall idea of the conversation by glancing through the emojis in the timeline. Tones can help users/teams to understand the sentiments (happy, sad, friendly, angry, confident) of the customers and gain insights into their emotions Tones would be available after the call for both “Fast“ and “In-depth Analysis“. This is how Outplay will show the Tones.Few readersEnable Bot for scheduled meetings
Invite Bot for meetings and never miss out on anything ever Once enabled, Bot joins your sales meetings automatically for recording and equipping you with the right battle cards to close the deal faster. Here’s how you can enable Outplay Bot for upcoming meetings scheduled in your calendar: Log into Outplay. Click the Intelligence tab. The RecFew readersAdd Your Voiceprint for Accurate Meeting Transcripts
How to Identify Your Voice in a Meeting with Voiceprint on Outplay Have you ever struggled to identify your voice in a meeting recording with multiple participants? Outplay's Voiceprint feature makes it easy for your voice to be recognized and separated from others in a meeting, resulting in more accurate transcripts. Here’s how you can add your own voiceprint on Outplay: Log into Outplay. Click the Intelligence tab. (https://storage.crisp.chat/users/helpdesk/wFew readersHow to Add a Bot to Your External Meeting
Streamline Your Sales Process with Outplay's Bot On Outplay, you can not only enable Outplay’s Bot for meetings in your calendar, but you can also manually add a meeting and add the Bot to that. This will allow you to automate tasks and analyze your meetings with prospects and clients further. TIP: If you want to enable Bot for a meeting on your calendar, click here to learn more. In this guide, we'll walkFew readersConfigure Topics for Outplay AI to detect in Recorded Conversations
Ensure You Don't Miss Important Details in Your Conversations Outplay's Conversation Intelligence enables you to keep track of all your calls and extract valuable insights from them. Additionally, by configuring Topics, you can ensure that the AI identifies important details mentioned in your conversations. In this article, we'll show you how to configure Topics on Outplay, step by step. Here’s how: Log into Outplay. Click the Intelligence tab. (https://storage.criFew readers
Conversation Analysis
Identify Next Steps and Highlights in a conversation
Identify your next move after a sales call and know exactly what your prospect needs You just had a cold call with a prospect you’ve been eyeing for a while. What’s next? How do you keep the conversation going and the prospect interested? The best way to keep the sale moving forward is by defining a clear strategy with Next Steps and Highlights. What’s Next Steps and Highlights, you ask? Simple! Next Steps could be anything related to the sale that could potentially keep the cFew readersHow to listen to recorded conversations on Outplay
Easily review your sales calls and gain valuable insights Listening to your recorded conversations is crucial to gain insights and improve your sales performance. Outplay offers a simple and efficient way to listen to your sales calls and transcripts, allowing you to focus on specific sections of the conversation. In this guide, we'll show you how to use this feature to get the most out of your recorded conversations. On Outplay, you canFew readersHow to search in a recorded conversation
Find exactly what you’re looking for in a conversation Your conversations with prospective clients can be long. So, how do you find something specific that was mentioned in the meeting? With Outplay, you can simply search with the desired keywords to find exactly what you’re looking for. On Outplay, once the recorded conversation is saved and analyzed, you can use the Search feature for keywords or topics that were discussed when they were mentioned - by anyone in the meeting. ThiFew readersUpload a Recorded Conversation to Analyze
Analyze Conversations from Any Platform with Outplay Have you ever had a spontaneous meeting with a prospect, but didn't have the time to add Outplay Bot to record the conversation? Or, have you received a call from a prospect and wish to analyze or transcribe the conversation? Outplay makes it easy for you to analyze conversations on any platform! All you need to do is record the conversation, even on your mobile, and upload it to Outplay. To upload a conversation recording and analyzFew readersA guide to analyzing recorded conversations
Boost your sales performance by analyzing your sales conversations As a salesperson, your success depends on your ability to communicate effectively with your prospects and clients. But let's face it: it's impossible to remember every single detail from every single conversation you have. That's where Outplay comes in. With Outplay, you can easily capture and analyze your conversations to improve your sales performance. In this guide, we'll show you how to make the most of recorded conFew readersListen to Specific Monologues in Recorded Conversations
Quickly find and listen to parts of a conversation with visual cues Re-listening to an entire recorded conversation to find a specific part can be time-consuming and frustrating. With Outplay, you can save time and effort by jumping to the monologues of individual participants in a meeting. In this article, we'll show you how to easily find and listen to a specific monologue in a conversation with just a few clicks. On Outplay, you get a visual representation of every participant’s audiFew readersUnderstanding Meeting Analysis for Recorded Conversations
Uncover Deep Insights to Improve Your Sales Calls Analyzing your prospect sales calls is a crucial part of the sales process. It helps you understand your prospects better, identify their pain points, and take necessary actions to close deals faster. On Outplay, you can easily analyze your recorded meetings and gain deep insights into the conversation at different points. In this article, we'll walk you through how to use the Meeting Analysis in Conversation Intelligence on Outplay andFew readersHow to Obtain Call Summary and View Action Items
Analyze and take action on your sales call recordings Outplay's Conversation Intelligence helps you analyze your sales call recordings and provides insights to improve your sales process. Additionally, you can obtain a call summary and view action items to take immediate action based on your conversation analysis. In this support article, we'll guide you on how to obtain a call summary and view action items for an analyzed conversation. Log into Outplay. Click the InteFew readersHow to View Transcripts of Recorded Conversations
Accessing Transcripts of Recorded Conversations for Easy Reference Having trouble keeping track of important details from your recorded conversations? Outplay allows you to view transcripts of your recorded conversations with ease. By following these simple steps, you can access and review the transcript of any recorded conversation on Outplay. Log into Outplay. Click the intelligence tab. (https://storage.crisp.chat/users/helpdesk/website/37a1c0fa3ccbce0/85ad6fd6-89c4-Few readersHow to Manage Speakers in a Recorded Conversation
Easily Change and Assign Speech Bars to Speakers Outplay is an efficient tool that helps you manage recorded conversations with ease. Assigning speech bars to speakers is crucial when identifying speakers during playback. Outplay allows you to change speakers and assign speech bars to specific individuals. In this article, we will guide you on how to manage speakers and their speech bars on Outplay. NOTE: If you have added your voiceprint to Outplay (https://support.outplayFew readers
Get Started with Conversation Intelligence
Keyboard Shortcuts for Media Player
This article contains some of the keyboard shortcuts you can use to control your media player while listening to any recording on Outplay's CI.Some readersGet Started with Conversation Intelligence on Outplay
Improve Your Sales Performance with Conversation Intelligence As a salesperson, your success is directly related to your ability to engage prospects and close deals. To do this, you need to have meaningful conversations with potential customers. These conversations are an opportunity to gather insights, identify challenges, and offer solutions that meet the needs of the customer. However, as a salesperson, it's challenging to keep track of every conversation and glean the critical insightsSome readers
Inviting Outplay BOT into Your Zoom Meeting
With Outplay Conversation Intelligence, you get an advanced AI-powered meeting recorder that does more than just record meetings. It joins your Zoom meetings, captures every information discussed, and documents it for you. This means you can focus on the meeting and not worry about taking notes. The beauty of this tool is that it seamlessly integrates with your preferred platforms, including Slack, HubSpot, Salesforce, and more. You can easily access the recorded information and share it with ySome readersHow to remove an Intelligence license?
In Outplay, you can prevent the Outplay Intelligence bot from automatically being added to your call. Note- Only administrators will have access to navigate to user and team settings to ensure the bot is removed from the tool. Just so you know, with our BETA version, an Intelligence license is automatically included with your plan. To remove the license, navigate to Settings >User and Teams >click on the three dots. (https://storage.crisp.chat/users/helpdesk/website/c158c5Few readersCI Reports
This article covers how to review the analytics available to you within Outplay's Conversation Intelligence feature. Conversation Intelligence Insights are divided into 5 categories and their subcategories Lets understand what are meant by the below terms and how those are calculated Total Calls -- This count the total no. of calls or the meetings in the selected date ranFew readers